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Language settings issue

Forum|Forum|2 years ago
February 12, 2024
6 replies
2634 views

My recipient keeps receiving DocuSign envelopes from me in Swedish despite my settings being set to English. Does anyone know how the recipient can resolve this as looks like everything is correctly set up for English at my end? It seems to be the DocuSign portal that is in Swedish rather than the item i am sending or my cover message.

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Best answer by David.Schmitz

@Louise MacLean There are Language settings on the envelope in the section for the Custom email subject and body. It is possible that the envelope was sent with the language on the email for that Recipient set to “Swedish” or the Template was set that way and then an envelope was created. I would get clarity on exactly what they see in the other language, if its the Envelope notification then the above information applies. If this is a website or support site then its a browser based issue. I included an article that describes how the language can be set at the envelope email level.

https://support.docusign.com/s/document-item?language=en_US&bundleId=gbo1643332197980&topicId=bai1578456493995.html&_LANG=enus

D

David.Schmitz

Answer

Hero

@Louise MacLean There are Language settings on the envelope in the section for the Custom email subject and body. It is possible that the envelope was sent with the language on the email for that Recipient set to “Swedish” or the Template was set that way and then an envelope was created. I would get clarity on exactly what they see in the other language, if its the Envelope notification then the above information applies. If this is a website or support site then its a browser based issue. I included an article that describes how the language can be set at the envelope email level.

https://support.docusign.com/s/document-item?language=en_US&bundleId=gbo1643332197980&topicId=bai1578456493995.html&_LANG=enus

C

Christopher.Alpizar

Docusign Employee

Hi @Louise MacLean,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M

Melanie Herholdt

Newcomer

Hello,

I have been having the same issue. I send the document to my manager in English, not using a template, ensuring the language is in English. But she receives it in Croatian. When anyone else sends it to her she also receives it in Croatian. When I looked at her preferences, her language is set to English. Please can you assist. Many thanks.

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Christopher.Alpizar

Docusign Employee

Hi @Melanie Herholdt

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

CindyJMCP

Newcomer

Hello - I am seeing the same issue. My customer received an envelope which appears to be addressed to her in Mandarin. This is a template, which has been used 100s of times; I confirmed the email language is set to English for this recipient (I’m the administrator, so it could only have changed by me). The rest of the email notification is in English, just the part in blue like what is shown below (sample only to protect my customer’s information). Is this a browser issue or a DocuSign issue?

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Christopher.Alpizar

Docusign Employee

Hello @CindyJMCP,

Thank you for reaching out to the Docusign Community.

To clarify, do you know if your recipient as the Mandarin language as part of either their account or their browser?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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