Skip to main content
arrow-left Back to Docusign.com

Is it possible to just order more envelopes in the annual standard plan without ordering a seat being included?  I am the only user so the extra seat is not needed and causes problems at the annual renewal period.  And is it possible work with sales to set up a plan to buy 125 envelopes for the year with just one seat?

I would like to know this too. I can’t afford to pay double fees and have so many unused envelopes and an extra seat I don’t need 

Hi @dvincep @Jax129,

I hope you are doing well.

Per the community guidelines (https://community.docusign.com/site/terms) we can only provide you with general information, the Account Admin will need to contact Support directly for Billing Inquiries, Account Change Requests, or Feature enablement. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Let us know if you need further assistance.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @dvincep @Jax129,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply


Code of Conduct

Docusign Community

Code of Conduct