please reference this document:

https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

Do you have a docusign account?

FreeLink/甫连信息
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Make a case aint live support.

I do have an account.

1. Log into your Docusign Support Center account.
2. Select Manage Cases.
   
   But,
   There aint that choice of “Manage Cases” in any kind om menues...

do you find the menu? if not please share screenshot.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

I do get refer to “SAP Support” what ever I do.

My case is probably easier to discribe  from this topic. But I cant because Docusign sends me to SAP Support all the time.
 

are your account expired? you can create a general topic case then let support transform to right team.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Hello @Mats,

Thank you for reaching out to the Docusign Community.

I want to confirm if you need further assistance, per the community guidelines (https://community.docusign.com/site/terms) we can only provide you with general information, the Account Admin will need to contact Support directly for Billing Inquiries, Account Change Requests, or Feature enablement. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. If your issue is with removing the feature you will need to open the case. If not can you provide more information?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

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