We had an employee recently leave the company. As an Admin, I attempted to share their envelopes with other users, but there were none showing up in their profile to share (even after going back 5 years). Could the user have deleted all of their envelopes, and that is why they aren’t showing up? If so, is there a way to restore the deleted envelopes so we can share them?

Is there a way to restore a users deleted envelopes?

We had an employee recently leave the company. As an Admin, I attempted to share their envelopes with other users, but there were none showing up in their profile to share (even after going back 5 years).

Could the user have deleted all of their envelopes, and that is why they aren’t showing up?
If so, is there a way to restore the deleted envelopes so we can share them?

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I messed up the security answers and my envelope was “sent back.” How do I get it back again??

if the envelopes still in deleted folder, it can be recover. else can't recover.

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Hello @cmaughan,

Thank you for reaching out to the Docusign Community.

If the envelope was deleted and placed in your Deleted bin. The envelope remains in your Deleted bin for up to 24 hours before it is removed. If you need to access the envelope, you can use the Envelope Report to get a link to the details view. See Using Reports for more information. Delete an Envelope

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I messed up the security answers and my envelope was “sent back.” How do I get it back again??

Hello @catnaper2,

Thank you for reaching out to the Docusign Community.

You will need to contact the sender of the envelope.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @cmaughan @catnaper2,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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