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Docusign 2024 Release 3 Is Live! Discover the New Capabilities

26 days ago

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eSignature

Have Docusign eSignature questions? Find answers here!

5,202 Topics
16,042 Replies

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5202 Topics

LABNewcomer

Can I correct an email address after the document has been sent and already signed by other signers?

Can I correct an email address after the document has been sent and already signed by other signers?I’ve seen other help articles saying to click on a ‘Correct’ option, but I don’t seem to have this option.

824

7 months ago

Auntie RachNewcomer

asked in eSignature

Where did my docs go?

I used to have an account with Docusign for my small business when I was doing it full time. However, the past 2 years I have been doing it part time and it wasn’t cost effective to keep it up. I am going back to my business full time, but upon logging in to Docusign there is nothing there. Are all my docs now gone forever? Do I have to pay to join again to get them back? It had all my client service agreements and contact info. Thank you to whoever can help!

714

7 months ago

Melissa HaworthNewcomer

asked in eSignature

Approval

I have 4 people to send a document to: the first two have to initial to approve and the 3rd person just has to review and then the 4th person has to sign and I cannot figure out how to do that??

844

7 months ago

NHCNewcomer

asked in eSignature

How to add an initial on multiple pages at once?

Hi all, I am using the free trial of e-signature in order to find out if its something for our company. I want to send my first agreement, but now I found out that the signers have to click on every initial page individually. They told me that they normally dont have to do that, as filling it in once should be sufficient. I have looked everywhere, but I cannot seem to find this option. Can anyone help me?

14343

7 months ago

AshleyMNewcomer

asked in eSignature

How do I unsend a copy of a document?

I filled out a rental application form but before I vetted to make sure it was legit and have my personal information on there. Is there a way to unsend the already sent document? I’m having a moment of doing my best not to panic but at the same time hating that I legit didn’t think until after I hit send.

472

7 months ago

RPatel11Newcomer

posted in eSignature

Auto Delete Signing Group when an Envelope Status is marked Completed

Auto Delete Signing Group when an Envelope Status is marked Completed, this option is not available in DocuSign currently. I wish there if there will be an option under the Signing Group Management that can be checked ON and OFF which deletes the Signing Group automatically when any associated envelopes status is marked to completed.

7 months ago

kyrstinwNewcomer

asked in eSignature

Adding a time stamp

How do we add a time stamp after the fact? I only added date but we need time as well and its already been signed.

552

7 months ago

Liza.BlairNewcomer

asked in eSignature

Two Signatures Needed, One From Me and The Other From Either Client

Hi, I have a document that requires two signatures, one from me, and the other from either of two clients. Is there a way to set up the signing permissions this way? Could a signature group do this? Thanks,Liza

592

7 months ago

ddeckertNewcomer

asked in eSignature

Templates and bulk sending capability clarification needed please

Community Expert wrote: what's going to be changing is just a section that can be added using a field, then yes, you can create a custom field or add a normal text box with a specific Data Label (for easy recognition) and add the needed information for each recipient using the .csv. For more information on bulk send, please view: https://support.docusign.com/s/document-item?language=en_US&bundleId=wtn1643071711000&topicId=sed1578456384133.html&_LANG=enus Hi, I’ve read that link but need a walkthough.→ When I send my template, I have 2 sections I need to edit for each recipient before they sign. One section is a simple location text box. The second section is one or more checkboxes I need to pre-fill for each person. (I could use radio buttons or some other symbol if needed.)After I send, each recipient must then type out a few fields of their own (address/phone) to ensure I capture whatever’s current for them at time of signing.Because I still send manually, I am adding na

744

7 months ago

DawnllbNewcomer

asked in eSignature

Missing signed documents

Hi. We use DocuSign quite often in our university.This semester, I’ve signed several forms for students in another department.Once I complete the DocuSign, I see a pop-up stating the completed document was saved to my account and it asks if I want to see it now or log out.I usually log out, but this afternoon, I wanted to see the completed document and it does not exist in my account. Then, I searched for the other student forms I signed this semester, and they weren’t in my account either.How can I keep a copy of what I sign when someone else sent me the envelope for signature? I assume I am not listed to receive a completed copy within the envelope. ??:/ Since I am advising these students, I need a copy of the forms I’ve signed.Any advice is greatly appreciated.Sincerely,Dawn

Angela WNewcomer

I am unable to recieve documents directly to my docusign. Typically when someone sends me something to sign or view, I can usually find it in the Action Required tab. However, lately it has not shown up there. I get the notification in email that I have a document, but its not listed where it normally is. The only way to access documents that have been sent to me is through email. How can I fix this?

13313

7 months ago

RMNGCNewcomer

asked in eSignature

Identifying Geolocations

We have identified an issue whereby a document has been signed by the same person rather than two people. So we are going to use Geo Locations to check this before making accounts live. So my question is can this information be included in DocuSign Reports? Or do you have to review this behind the scenes, any help will be appreciated. Thanks Rosemary

WezzyNewcomer

I never signed anything so why am I charged 130.00.. because of you guys my bank is in the negative.

AnayoNewcomer

How do I send or re-size a document that is larger than 25 MB please?

2144

7 months ago

2AspenNewcomer

asked in eSignature

Text not appearing on document when sending. Please adivse. I have tried multiple times.

I am adding text to a document but when it is sent the recipient is telling me it is blank. I have tried numerous times but it keeps happening.Please advise!

3483

7 months ago

MTIAANewcomer

asked in eSignature

Delay in receiving completed envelopes

I sent an envelope to two people to sign simultaneously, and then back to my manager when the envelope was complete. Both signers signed the document, but we received no notification of them viewing the document or completing the envelope until 13 hours after it was complete. In this 13 hour period where it was signed by all parties, when I, the sender, went in to view the status, it was still ‘waiting’ with the assigned signers. This was a time-sensitive matter, and the lag time pushed us out an entire day. Does anyone else have this problem/is there a way to mitigate it?

2782

7 months ago

ChalanahjNewcomer

asked in eSignature

Start Signing Process again Error

I have sent an envelope to someone, they are able to open the envelope and complete the document, once they select complete, an error message pops up stating that they have to start the signing process again and won’t allow the document to be signed. Is there a way to fix this error. I have sent the same document multiple times as well and the recipient gets the same error message.

ElizabethNewcomer

I have a routine document that needs an attorney signature if the employee has an attorney, but not if there is not. I do not have the contact info for the attorney or knowledge of attorney in advance. Update recipients seems like the way to go, but I do not have it as an option in Recipient roles (greyed out). IT assures me I have been given the highest permissions, so does anyone know what needs done to activate it? or is there another solution?

1445

7 months ago

San Juanita MunizNewcomer

asked in eSignature

Director of medical office operations credentialing

I received an email form your requesting signature on a document but I do not see any document was sent

104

7 months ago

TripleDavidNewcomer

asked in eSignature

In Person Kiosk Signing

We rent apartments, and in each leasing office is an iPad that is in Kiosk mode. We are trying to create a process roughly as follows:Someone enters office and indicates that this form must be created Our employee utilizes pre-fill fields to enter some required data The employee hands the person an iPad to finish filling out the form and collect a signatureBecause the iPads are in Kiosk mode, we don’t have a good way for our employee to initiate the signing process. We had the thought of creating a PowerForm for this, but it seems that is not an allowable use case. What other options might we have for facilitating an in-person signing experience using an iPad in kiosk mode?

3559

7 months ago

S.NelsonNewcomer

asked in eSignature

Completed Envelopes show as "Action Required"

I have sent multiple envelopes to one signer, and he has completed signing each envelope. On my end they show as complete. On his end they show “action required.” Is there a way to mark them as complete on his end? (Four envelopes, dated from November 2023 through April 2024)

654

7 months ago

MMERCNewcomer

asked in eSignature

Completed Docs sent to Sender in Email

Hello,The DocuSigns I send requires two signers for it to be completed.I cannot seem to figure out how to receive completed docs in attachment email once signatures from all parties are complete.I’ve tried different signing orders but still cannot find a solution.Any advice is appreciated!

1656

7 months ago

ibrahim.khalilNewcomer

asked in eSignature

Envelope completion email to users who are not signers

DocuSign sends the final version of the signed document (envelope completion email) automatically send to all signing parties. Is it possible to automatically send the “envelope completion email“ to other users who are not either senders or recipients? Thanks,Ibrahim

923

7 months ago

clairemccloskeyConversation Starter

asked in eSignature

CADES digital signature

I have been advised by colleagues in Italy that they are required to use an e-Signature platform which is compliant with CADES standard signature type. I have found some information which mentions that CADES is a digital signature. I am still not clear however as to whether they can just AES or QES, dependant on the document requirements, or whether this is a completely different type of digital signature which is not supported by Docusign. Would anyone be able to advise on this? Many thanks, Claire

3282

7 months ago

DjordanNewcomer

asked in eSignature

Issues with downloads

Hey out there, I am pretty new to DocuSign so maybe this is a easy question but when I sent multiple doc’s to be signed and get them back I hit download and it turns into a zipped file that once put into our shared file folder, when someone else tries to open the zip folder they cant open the files within. I hope this makes sense I’m trying to find a way to download all the doc’s without having to do 1 at a time. Thanks everyone!

1532

7 months ago

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