Can't access my account

Question

I just opened a free account in order to send this message. I have another account under an email that is no longer active and I wish to cancel that account. I was just charged $255 and would like a refund. How do I go about doing that?

Hengfeng Ge · Accepted Answer

You can create a case by the admin account :

https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

let the support team forward your case to account service team.

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nathaly.monge · Answer

Hello @Daarnold22,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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