Documents Signed are still showing Need to Sign

Forum|Forum|2 years ago
October 8, 2024
3 replies
351 views

I have an end user that has completed signing various documents, but they are still showing as need to sign. Not sure if this is a bug or can be solved with trouble shooting.

Best answer by kate.scheunemann

User had duplicate accounts without administration knowledge, second account was closed and issue was resolved.

A

Alejandro.Ramos

Docusign Employee

Hi @kate.scheunemann,

Thank you for reaching out to the Docusign Community.

Is it possible for your signer to access the envelope and confirm that the “Finish” button has been pressed at the end of the signing session?

Feel free to let us know if you need further assistance with this.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Docusign Employee

Hi @kate.scheunemann,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

K

kate.scheunemann

AuthorAnswer

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User had duplicate accounts without administration knowledge, second account was closed and issue was resolved.

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