Back to Docusign.com
Some of the already completed and downloaded parts of my document do not appear when I upload the document into the docusign space. The original form was an online form but nearly everything transferred ok, Nearly everything is obviously not what I need. Any suggestions appreciated! TY
Page 1 / 1
Hello Team
If parts of your document don't appear correctly after uploading to DocuSign, it may be due to conversion issues or unsupported formatting. To resolve this, please raise a case with DS Support https://dssupport.com/ & please provide example envelope IDs to API logs https://support.docusign.com/guides/ndse-user-guide-api-request-logging investigate further.
Thanks
Best Regards,
Sai Hari Priya Dandamudi - Senior Developer Support Engineer
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.