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Some of the already completed and downloaded parts of my document do not appear when I upload the document into the docusign space. The original form was an online form but nearly everything transferred ok, Nearly everything is obviously not what I need. Any suggestions appreciated! TY
Solved
Where did it go?
+1- Newcomer
Best answer by Sai.Dandamudi
Hello Team
If parts of your document don't appear correctly after uploading to DocuSign, it may be due to conversion issues or unsupported formatting. To resolve this, please raise a case with DS Support https://dssupport.com/ & please provide example envelope IDs to API logs https://support.docusign.com/guides/ndse-user-guide-api-request-logging investigate further.
Thanks
Best Regards,
Sai Hari Priya Dandamudi - Senior Developer Support Engineer
- Docusign Employee
- Answer
Hello Team
If parts of your document don't appear correctly after uploading to DocuSign, it may be due to conversion issues or unsupported formatting. To resolve this, please raise a case with DS Support https://dssupport.com/ & please provide example envelope IDs to API logs https://support.docusign.com/guides/ndse-user-guide-api-request-logging investigate further.
Thanks
Best Regards,
Sai Hari Priya Dandamudi - Senior Developer Support Engineer
- Community Moderator
Hello
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