Do you use ID Now for QES? As we confirm that the country support idnow in Asia are:

China, South Korea, Japan, Singapore, Malaysia, Philippines, Taiwan, Thailand, Maldives, Bangladesh, UAE, Kuwait, Lebanon, Azerbaijan, Armenia, Afghanistan, Kazakhstan, Iran, Israel, Georgia

And Vietnam is not in it.

FreeLink/甫连信息
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Hi @Hengfeng Ge ,

Yes, maybe. I have to sign on DocuSign my offer contract and it request verification step. But I can’t complete. How to solve that?

Have you solved this issue. I check other QES solution in DocuSign, it also not support Vietnam. Maybe you should contact the sender and let they know it. remove the QES and sign by esignature. maybe can add sms verification.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

 Hello @soidudu ,

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