Hello @michmi,

Thank you for reaching out to the Docusign Community.

I recommend opening a case with Docusign Support and providing them with the email of the signer who needs the wallet to be removed, based on the email they will be able to give you the steps to take. The case is necessary because Private Identifiable Information will be reviewed and that information cannot be disclosed in this public forum.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Many thanks.   Am in contact with DocuSign Support.

@michmi 

In order to create a wallet, a free Docusign account will be created during the process.

This means your recipient is able to login into Docusign. After login the recipient is able to remove their wallet under “Manage Profile”, which can be access on the top right navigation when clicking on your initials.

Hi @michmi,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.