Absolutely terrible support experience from Docusign!

Hi,

Several weeks ago, I submitted case 14109467 and requested a reduction in the number of seats on my account subscription renewal for Sept 2024–Sept 2025 from 3 to 2, so I would pay 600 USD instead of 900 USD. I received confirmation that the seats on my account were reduced from 3 to 2, and my updated outstanding balance was 600 USD. I have since paid the 600 USD.

However, a few days ago, I received multiple requests from DocuSign to pay an additional 300 USD, and my account was subsequently suspended. I then submitted case 14188043 regarding this issue. Every day, a different “expert” from DocuSign assured me that my issue was resolved, but my account remains suspended. Each day, a new “expert” was assigned to my case, and I had to explain the situation from the beginning. Each of these “experts” falsely claimed that everything was sorted, yet my account is still suspended.

I have never experienced such an unprofessional and ineffective support experience in my life!

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My Account #86735837, so you can verify my story.

Hello @Marco001 ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear about your unfortunate experience with our support team, I searched up your cases and according to the most recent response your account has been unsuspended but they are looking in to why it happened in the first place. I would like to confirm that you are able to login to your account and use it.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Marco001 ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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