Skip to main content
arrow-left Back to Docusign.com

Docusign Admin

Find answers to your Docusign Admin questions.

  • 309 Topics
  • 883 Replies
309 Topics
neethujkp
Troubleshooter
neethujkpTroubleshooter
asked in Docusign Admin
Docusign Email Archive Configuration

Could someone clarify what Email Archive Configuration is? Does it enable a sender or admin to view the exact notifications sent to signers? Occasionally, signers claim they didn't receive the envelopes—can we use email archive features to verify that the envelope notifications were indeed sent?

332
N
Community Moderator
J
Newcomer
jvomeigenNewcomer
asked in Docusign Admin
Removing Signature Types (Can't find option in settings)

I am going into my DocuSign settings and I cannot find the section that allows me to edit signature types. I want it to only allow signers to sign by drawing a signature, not by typing it. Where am I missing this option? I click on Settings and cannot find the Signature Types part.

782
N
Community Moderator
J
Newcomer
Jonathan ThelenNewcomer
asked in Docusign Admin
Billing

Hi, I can’t find the location where i can find my payment/bill. Can someone tell me where i can find it? Thanks. Jonathan

192
N
Community Moderator
A
Newcomer
APoonNewcomer
asked in Docusign Admin
Sharing inactive user's envelopes

Hi, Is there a way to share an inactive user’s envelopes? Thanks, Amy

1904
N
Community Moderator
L
New Voice
lakshmiNew Voice
asked in Docusign Admin
Envelope transfer

How long will it take to transfer 800 envelopes.

362
N
Community Moderator
F
Newcomer
FinwayGeneNewcomer
asked in Docusign Admin
Provide 2 tabs for signature - but only one tab to be signed

Hello All, I wanted to know if it’s possible to provide two signature tabs but only one will be signed? To give a context, I need two signature tabs representing a “Yes” or “No” decision. So the person who is signing will sign on either of this as a decision. Is this something that can be done with Docusign?

632
N
Community Moderator
J
Newcomer
JeremyNewcomer
asked in Docusign Admin
Can't downgrade my plan

Hello, I originally signed up for a reoccurring payment plan. I no longer want this plan and it is overdue resulting in my plan being suspended. I want to downgrade to the free plan. But there is no button for me to do that…..possibly because my account is suspended. How do I downgrade to the free plan with a suspended account? Thanks, Jeremy

381
N
Community Moderator
S
Newcomer
SebastianNewcomer
asked in Docusign Admin
Change the Emailadress of "Answer to"

Hey is there a way to change the Emailadress in the “answer to” field when sending out a contract to sign? or disable the “answer to” completely?The Email I have registered is our companies general Order mail. All emails for the contracts should go to and from a specific email.

1692
A
Community Moderator
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
I am in the midst of creating user accounts. In the Permission Profile, may I know what is DS Admin, DS Viewer & DS Sender? Which should I select?

I am in the midst of creating user accounts. In the Permission Profile, may I know what is DS Admin, DS Viewer & DS Sender? Which should I select?

1652
M
Newcomer
F
Newcomer
FRodriguezNewcomer
asked in Docusign Admin
Migrating from HelloSign to Docusign

Hello, we will be migrating from HelloSign to Docusign. We are hoping to migrate all the documents in HelloSign into Docusign. I am wondering if anyone has gone through this process before. If so, could you provide any insight or process taken to do this smoothly. Has anyone used the repository product provided by Docusign? We will not be migrating any templates.

552
N
Community Moderator
L
New Voice
lakshmiNew Voice
asked in Docusign Admin
login

In my organisation i have two dept, can a employee be there in two dept? I am not able to add a person in two dept. Its showing only old dept while loging no switch between dept.

206
N
Community Moderator
M
Newcomer
MH24Newcomer
asked in Docusign Admin
DocuSign Envelope Status in Salesforce

It seems that the DocuSign Envelope Status in Salesforce is not updating. Is this a known DocuSign issue, or is there something we can troubleshoot on our end? It was functioning correctly before.

192
A
Community Moderator
M
Newcomer
mhcab17Newcomer
asked in Docusign Admin
Enterprise Pro Billing

Hello, For the Enterprise Pro Plan, how does the billing work? If the user base declines (Fewer signatures etc.) does that translate to a cost savings?

512
N
Community Moderator
C
Newcomer
chandrakalaNewcomer
asked in Docusign Admin
User lacks sufficient permissions to access this resouce

when requesting signature from quote - i get the below error “An error occured while sending the document for signature. DocuSign returned the message. This user lacks sufficient permissions to access this resource”.

1502
N
Community Moderator
L
New Voice
lakshmiNew Voice
asked in Docusign Admin
Envelope transfer -transfer now or csv

One of our employee is moving from one department to another and got 100 envelope. I need to know to few questions: which is the best option transfer now or csv transfer only completed envelope can be transferred? what about incomplete envelope?

416
A
Community Moderator
N
Newcomer
Nguyet MinhNewcomer
asked in Docusign Admin
Change the email linked with DocuSign account

Currently, I’m using Personal Plan account. I’m wondering whether I can link the account with another email? Additionally, how many users can I add or grant permission to?

262
N
Community Moderator
S
New Voice
SayedNew Voice
asked in Docusign Admin
Export Void envelop report only

Can someone please help me on how to download Void envelopes report of all the users only. I want to know which user has voided envelopes

253
N
Community Moderator
Lindsay.Rothfeld
Community Admin
Lindsay.RothfeldCommunity Admin
published in Docusign Admin
Live Feedback Session: Agreement Access and Management (space is limited!)Event

Join @Natalie Saaris (Docusign Lead Product Manager) and Mike Melton (Docusign Lead User Researcher) for an interactive feedback session focusing on your needs and expectations around accessing completed agreements within Docusign Navigator (you do not need to have current access to Docusign Navigator to participate in this conversation!) This is exclusively for Docusign administrators who manage accounts or organizations with 20+ users. The team is offering two different sessions to accommodate for time zone. Please RSVP as space is limited! Thursday, August 15 @ 9 AM PT / 12 PM ET Thursday, August 15 @ 3:30 PM PT / 6:30 PM ET More information about Navigator: Navigator is a new platform service in the form of a smart repository. Navigator enables organizations to centrally store, manage, and analyze all of their agreements seamlessly within Docusign. More than just document storage, Navigator is powered by Docusign AI, which identifies and stores key attributes of an agreement—effect

260
Lindsay.Rothfeld
Community Admin
D
Conversation Starter
Donna SevignyConversation Starter
asked in Docusign Admin
Auditing Download of Completed documents

Can someone please confirm if there is a report or utility to assist with an audit on DocuSign sender compliance of of company policy to download their completed envelopes? Is there a way as an Admin to report on any level of detail completed envelopes downloaded?

241
A
Community Moderator
P
Docusign Employee
Phill.McDanielsDocusign Employee
asked in Docusign Admin
Can you transfer envelopes between an account and a sub-account of that account? 

Can you transfer envelopes between an account and a sub-account of that account?

1272
N
Community Moderator
M
Newcomer
morgancouchNewcomer
asked in Docusign Admin
Unable to get Document Visibility to work

No matter what settings we tweak, the Document Visibility option never shows up for us. We have a test environment and that feature works in there but no our production site.

1084
N
Community Moderator
lvincent
New Voice
lvincentNew Voice
asked in Docusign Admin
Request to Change Email Sender Address for Form Signing Process

Hello, I would like the emails sent during the remote form signing process to come from a fictitious address such as my_company@noreply.fr, instead of the address associated with my account. Is this possible? If so, could you please guide me on how to proceed? Thank you.

3592
lvincent
New Voice
S
New Voice
SayedNew Voice
asked in Docusign Admin
Apply branding on all accounts (Bulk branding?)

How do you apply branding on all accounts? is there such a function to carry out bulk branding?

212
S
New Voice
S
Observer
Shilpa KiranObserver
asked in Docusign Admin
Sub Account under Demo Environment

Hi, can someone please help me create a sub-account in the DocuSign demo environment?

1062
N
Community Moderator
M
Newcomer
msadkinsNewcomer
asked in Docusign Admin
Envelope usage

Hello everyone, I was wondering how or where I can find out the amount of envelopes my company has used and how many we have left. My apologies if this question may be worded improperly. Thanks everyone

1094
N
Community Moderator

Most helpful members this week

Badge winners

Show All Badges

Popular tags

Code of Conduct

Docusign Community

Code of Conduct