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I am unable to send any envelopes from my account even though I have paid for a year upfront.
On another note Docusign appears to be charging me for several accounts however, I am unable to contact anyone to see where these relate to.
Regards
Mary
- Community Moderator
- 162 replies
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
I apologize for the inconvenience that you are experiencing not being able to send envelopes and the unnecessary charges have caused you. Rest assured, I will assist you in getting this sorted out.
Please send a direct message to me with your Docusign account number and email address associated with the account.
Kindly include the dates and amount of the charges applied for us to review.
Looking forward to your response.
Best regards,
Rodolfo | Docusign Community Moderator
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