Keeping my current Docusign

Hello ​@Nellyoop,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

I understand you would like to keep your current Docusign associated with your email as your brokerage is switching to another platform. 

If your brokerage is transitioning and you want to retain access to your account, please first confirm whether the account will remain active. Typically, if you use a corporate account managed by your brokerage, they have administrative control over it. If not an Administrator, you can try reaching out to the Admins to invite you as an Administrator to have full control of the account. Next you can close all users on the account, keeping you as the only user Admin. Please note that once you close all users, they can no longer log in to the account and their documents will not be accessible. Lastly, you can decide which plan best suits you as an individual user. More information here: FAQ: How do I make changes to my Docusign plan?

If it turns out to be complicated and you cannot keep your current DocuSign account due to company policy or administrative decisions, consider creating a personal DocuSign account using the same email address if allowed. Please ensure to download all important documents from the other account.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I did fond out I can use my email again but will loose all items under it.  They are transforming the brokerage to skyslope so I will just have to redo under my current email. 

Hello ​@Nellyoop,

I understand you need to register a new account using the email address. Rest assured, you will still be able to download your documents and they will be safe during this process. Here's a comprehensive guide: Download Documents

Remember, we're always here to help. If you need further assistance with this or anything else, please don't hesitate to ask. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.