Hello Community!
How can I get a contact of a Customer Support? I have a billing case and the instructions do not help. I have a paid plan but there is not contact email to write a letter to.
Could you help me to find it?
Appreciate any help!
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Can you clarify what you mean that you have a billing case but the instructions are not clear? Where you able to open the case and select a preferred contact method? Customer Support may only be reached via a case and depending on your preferred contact method that is how they will reach out to you.
If you are having issue logging in to create a case via the normal “Open a case” option, there is another option, “I can’t access my account or invoices”, which does not require you to login to your account: Open a case in the Docusign Support Center
Please view the below screenshot:
When clicking the option it should give you the following screen which will allow you to create a case without the need of logging in:
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
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