Customer support

Hello ​@Avarab ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you clarify what you mean that you have a billing case but the instructions are not clear? Where you able to open the case and select a preferred contact method? Customer Support may only be reached via a case and depending on your preferred contact method that is how they will reach out to you.

If you are having issue logging in to create a case via the normal “Open a case” option, there is another option, “I can’t access my account or invoices”, which does not require you to login to your account: Open a case in the Docusign Support Center

Please view the below screenshot:

When clicking the option it should give you the following screen which will allow you to create a case without the need of logging in:

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@Avarab ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!