Hello ​@RMoreau,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience, if you were able to create a case, can you provide the case number?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Case number is 14736491. I really need this taken care of as quickly as possible so any help to push this along is greatly appreciated.

Hello ​@RMoreau,

The case was escalated, and the support agent sent you an email with the next steps to complete your request, please reply to that email as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Steps were completed multiple days, multiple times and we have still not had a response to get this resolved. 

Hello ​@RMoreau,

I review the case for updates, it seems that the Account Change Request was completed and the Support team is waiting for you confirmation that you were able to remove the Domain or not.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@RMoreau,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.