New Voice

Solved

Docusign Support to remove domain claim

Forum|Forum|1 year ago
January 15, 2025
6 replies
158 views

I have been trying to work with Docusign Support for over a week now to get a domain claim removed since we closed our account back in September/October. Is it normal for Docusign Support to take days to respond to follow up requests? This issue has turned into a high priority issue since it cause our executives to be unable to sign anything we’ve received and business is coming to a halt.

Best answer by Christopher.Alpizar

Hello @RMoreau,

The case was escalated, and the support agent sent you an email with the next steps to complete your request, please reply to that email as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hello @RMoreau,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience, if you were able to create a case, can you provide the case number?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

R

RMoreau

Author

New Voice

Case number is 14736491. I really need this taken care of as quickly as possible so any help to push this along is greatly appreciated.

C

Christopher.Alpizar

Answer

Docusign Employee

Hello @RMoreau,

The case was escalated, and the support agent sent you an email with the next steps to complete your request, please reply to that email as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

R

RMoreau

Author

New Voice

Steps were completed multiple days, multiple times and we have still not had a response to get this resolved.

C

Christopher.Alpizar

Docusign Employee

Hello @RMoreau,

I review the case for updates, it seems that the Account Change Request was completed and the Support team is waiting for you confirmation that you were able to remove the Domain or not.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @RMoreau,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.