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I have been trying to work with Docusign Support for over a week now to get a domain claim removed since we closed our account back in September/October. Is it normal for Docusign Support to take days to respond to follow up requests? This issue has turned into a high priority issue since it cause our executives to be unable to sign anything we’ve received and business is coming to a halt.
+14- Community Moderator
- 2763 replies
Hello
Thank you for reaching out to the Docusign Community.
I apologize for the inconvenience, if you were able to create a case, can you provide the case number?
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Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+2- Newcomer
- 2 replies
Case number is 14736491. I really need this taken care of as quickly as possible so any help to push this along is greatly appreciated.
+14- Community Moderator
- 2763 replies
Hello
The case was escalated, and the support agent sent you an email with the next steps to complete your request, please reply to that email as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+2- Newcomer
- 2 replies
Steps were completed multiple days, multiple times and we have still not had a response to get this resolved.
+14- Community Moderator
- 2763 replies
Hello
I review the case for updates, it seems that the Account Change Request was completed and the Support team is waiting for you confirmation that you were able to remove the Domain or not.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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