Finding invoices from old paid account

Question

Hello,

I downgraded my paid Docusign account and I now can’t see my previous invoices anymore but I need them ASAP.

Because I now have a free account, I cannot contact the support to ask for the invoices.

Does somebody know where I can find my previous invoices or how I can contact the support to get them?

Thanks a lot!

Alejandro.Ramos · Answer

Hi ​@Nemea Marketing,Thank you for reaching out to the Docusign Community.Once an eSignature account is closed, all billing records become inaccessible.Regarding how to contact Docusign Support, you are welcome to create a new support case by filling out the form provided below:To create a new support case, please fill out the form provided below:https://support.docusign.com/en/contactSupportIf you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community Moderator

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