Back to Docusign.com
I am unable to send any envelopes from my account even though I have paid for a year upfront.
On another note Docusign appears to be charging me for several accounts however, I am unable to contact anyone to see where these relate to.
Regards
Mary
+8- Community Moderator
- 162 replies
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
I apologize for the inconvenience that you are experiencing not being able to send envelopes and the unnecessary charges have caused you. Rest assured, I will assist you in getting this sorted out.
Please send a direct message to me with your Docusign account number and email address associated with the account.
Kindly include the dates and amount of the charges applied for us to review.
Looking forward to your response.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.