Back to Docusign.com

Get Started
- - Get Inspiration
Groups
Events
Ideas

Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

Home
Community
Core Capabilities

Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

5524 Topics

SnyderNewcomer

asked in eSignature

Can't see documents in chrome

When I click through a link in my email in Chrome, the link takes me to a docusign page, but it is totally blank. This happens with all senders. When I used safari it worked and I could see and sign the document. Chrome is my preferred browser and it used to work. Screenshot of what I see is attached, and this is where it just stops.

786

7 days ago

craigplanetNewcomer

asked in eSignature

Bulk Download of signed docs for manual review without clicking. It should be simple.

I have hundreds of signed pdfs I need to print and record for HOA. How besides clicking every signed completed document, can I do a bulk select and download in DocuSign. This is maddening.

7 days ago

Cherel_SwNewcomer

asked in eSignature

Format recipient message in envelope

I have a rather long text message I need to include to my recipients, who are typically signing contracts, and when I set up my template with the language for the message, it looks fine, with paragraphs, bullet points, spacing, alignment etc. But it seems that once the recipient receives the envelope the paragraphs are all jammed together as one huge paragraph, including my signature block. Is there a way to keep some formatting, just paragraphs and spacing, in my messages to recipients?

1645

7 days ago

SylvainNewcomer

asked in eSignature

Cannot login in the support portal

When I try to login using the left button on this page :https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases%3Fdsrc%3Ddscit redirect me on the same page. After login, the Continue button just refresh the page.We pay for support and it seems there is no other way to reach support.

7 days ago

Truth21Newcomer

asked in eSignature

Disable Auto Complete

How do I disable auto complete? I have a field for “Player Name” and I have a field for “Parent Name”. When someone enters the Player name in the Player name field, it auto populates in the Parent Name field also. How do I avoid it from auto populating?

254

7 days ago

danmaxNewcomer

asked in eSignature

Include Standard Documents in Envelope Template

I am creating a template for our Service Agreement that requires a signature.We have 2 additional standard documents (FAQ and T&C) that we wish to include with every agreement, these do not require signatures or any input other than simply viewing them.Is there a way to apply the template in a way that the user only has to upload the Service Agreement and the other 2 standard documents are automatically attached?Or do they need to manually attach these documents each time?

102

7 days ago

RJW65Newcomer

asked in eSignature

eSignature UI Enhancements

Has anyone had success getting DocuSign to make enhancements to the esignature user interface?

113

7 days ago

Pawel RadwanskiNewcomer

asked in eSignature

Docuements dissapearing

hi guys, we have some issues with documents sent for sign offs and they disappear from signers view. Like they are telling me they see no docs I sent. Did someone observe the same? Or know how to deal with it?

4310

7 days ago

JanMNewcomer

asked in eSignature

Unable to update username

Hi, I am trying to update my details under Settings>Users>Actions and keep getting an error that says An error occurred while getting user detail.I have seen the same problem from someone else 6 months ago but there is no actual help in it. I have updated my name under Manage Profile but this does not change the location that I want to actually change it. I do not need/want to give clients my middle name and need it changed asap. Please helpThank you.

305

7 days ago

Liz SealeNewcomer

asked in eSignature

Docusign not recognising template

I have set up several templates on Docusign for colleagues to use. A colleague has uploaded a document but Docusign hasn’t linked it to the template. This has been working for the past month with no issues but it not working today. Template hasn’t been changed until I went into investigate it just now. Can someone help please?

171

7 days ago

SevilNewcomer

asked in eSignature

Is it possible to send signed document to different persons?

Hi, is it possible to send signed document to different persons? Imagine that, there are 4 person in the document, first I have shared the document with two of them; now I would like to share same document (signed by other two) with rest two persons.

181

7 days ago

HSeNewcomer

asked in eSignature

Which plan do I need to sign a document with a Qualified eSignature (valid in Poland)?

Hi,Which plan do I need to sign a document with a Qualified eSignature (valid in Poland)?Additionally, we are two colleagues who need to sign a particular document./ Henrik (from Sweden)

7 days ago

Charles ReilingNewcomer

asked in eSignature

Filter on blank

I want to know which agreements in my repository have no expiration date. Is there a way to filter for a blank search term so that all agreements with no expiration date are presented?

8 days ago

Talya PNewcomer

asked in eSignature

Changing signing order after sending

Hello Docusign community, I’d like to change the signing order of an envelope that was sent. In the past it was done through the correct button but now I don’t see the correct option anymore. Has it been removed? What are my options? Thanks!Talya

682

8 days ago

USER181818Newcomer

posted in eSignature

My refund case kept closed and never get refunded.

I keep trying to get refunded since May, Docusign never returned me the money.What should I do?They keep closing my case, saying that they would refund the money several times. A refund request for 112.17 USD has been submitted to start the refund process. This amount is subject to change due to taxation or proration. This process can take 10 to 14 business days. If you do not see the refund in your account within 10 to 14 business days, please contact us and reference your case number: 13736636. Like this.I never got refunded.I’m so tiredI just got my money back.

8 days ago

CONFUSED AND UNANSWEREDNewcomer

asked in eSignature

I don't understand the # of contracts

Hiya~DocuSign keeps telling me that:I am signed up for the largest plan I can sign up for I am about to be out of contracts.Is this a catch-22?They promised to call me over a week ago, but they haven’t.They keep asking me if I want to keep the case open, but they’re not helping.Can anyone help?I am an LLC, and it is just me, the entire company.Thanks~Dianne

NahalNew Voice

What are some examples of someone would send with DS Email? Also, what is the benefit of using DS Email?

132

8 days ago

CarDanaNewcomer

asked in eSignature

Can't find a signed document (but I have part of it saved locally with envelope ID #)

I have a back-up copy of a document that was signed on Docusign (saved locally). I only have one of several pages. When I go to my account at Docusign, there’s no record of it (even when I search using the envelope ID #) - any ideas on how I can find it?

8 days ago

Rick Gr0ssNewcomer

asked in eSignature

Managing email

How can I see email older than six months? i have a Docusign Account but it won’t let me go back any further than that?

602

8 days ago

bebourdainNewcomer

asked in eSignature

User Signs DocuSign but Then DocuSign add a yellow box over the signature and asks for signature again

152

8 days ago

Teri.MaierNew Voice

asked in eSignature

Setting up shared access in bulk

Hello,Is there a way to create shared access in bulk? I have a group of about 125 people and they all need access to each other’s envelopes. Doing this individually will take several days and i can’t devote that much time to it. Is there a better way?Thanks,Teri

8 days ago

Tech280Newcomer

asked in eSignature

Retrieve Filters

Trying to get Retrieve Filters to work with little success. I have a template named 2025 Financial Products and Promotions Agreements Packet 2 (with some variation). I have tried using Filter of Template Matches (RegEx) \(Packet 2\) and get no results despite seeing these completed documents in the web UI. I also have a Packet 1 which I’m trying to avoid in this specific Retrieve. Any suggestions on how to best setup a filter to get these envelopes?In the Envelope Custom Fields I see this. Can I use either of these?

141

8 days ago

LMH19867Newcomer

asked in eSignature

ID Verification and Liveness - Disclosure

Hello - When using the ID Verification and Liveness feature what do you in include in your disclosure for consent and ensure the use is in compliance with applicant?

314

8 days ago

MaxSFNewcomer

asked in eSignature

Automation of DocuSign with Salesforce and Sharepoint

Hi all, For a client who is using Salesforce we are looking at DocuSign. But they have some specific requirements and we are wondering if this is able with DocuSign. They want to start the process with DocGen. So, with the push off a button in Salesforce a template should be generated and stored in Sharepoint. Then they want to adjust the template in Sharepoint with Word. When the document is ready they want it to be sent to the right persons for singing. This process should be fully automated with a push of a button. So when they push on a button in Salesforce it will sent the document for singing directly from Sharepoint, so no screens will open where they have to verify the signees or they have to add the signing box. This will all be done automatically. The signees will be internal users and external. Is this possible with DocuSign and if yes how?

111

8 days ago

ShararehNewcomer

asked in eSignature

Questions regarding the DocuSign application

Dear DocuSign Team, Could you please help me with the answers to the following questions: In order to sign a document with Advanced Electronic Signatures (AES), what can be used as a factor for two-step authentication? Is it possible to sign a single document with all three forms of electronic signatures (Electronic Signatures, Advanced Electronic Signatures (AES), and Qualified Electronic Signatures (QES)) at the same time? What is the current version of DocuSign? I look forward to hearing from you. Kind regards,Sharareh

212

8 days ago

Page 6 / 221

Badge winners

Kurt Oberhausenhas earned the badge 1st Question Posted
Mario Brählerhas earned the badge 1st Reply Posted
claudio bhas earned the badge 1st Question Posted
Jonathan.Sammonshas earned the badge 10th Reply Posted
Koji.Osadahas earned the badge 1st Best Answer

Show All Badges

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Docusign Community

Code of Conduct