Unable to correct recipient email after sending envelope

Hello ​@irasinc 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
If the recipient with the incorrect email address has not yet completed their action, you should normally be able to update the email using the Correct feature from the envelope's Manage page.

If the Correct option is unavailable, it may indicate that the recipient has already taken action or that a configuration prevents recipient corrections.
To help us investigate further, could you please send the Envelope ID via private message? We can review the envelope details and determine why the Correct option is not appearing.

FAQ: Correcting Envelopes in Docusign

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Thank you. I’ll send the Envelope ID by private message.

For clarity, the recipient has not completed their action, the envelope is not completed, and I am the sender/owner. I’m mainly trying to understand why the Correct option is not available or why I’m not able to edit the recipient email in this case.

Hello ​@irasinc 
I understand how frustrating it can be when you're expecting to see the Correct option and it isn't available. Upon checking, the Correct function is not available for Personal plan accounts.

As a result, the option will not appear on envelopes sent from a Personal plan. If you need to make changes to a sent envelope, the available workaround is to void the envelope (if appropriate) and send a new one with the correct information.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello ​@irasinc 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."