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Question

Unable to correct recipient email after sending envelope

  • June 9, 2026
  • 0 replies
  • 8 views

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Hi,

I sent an envelope and need to correct one letter in a recipient’s email address.

I’ve read the support/community posts saying I should be able to correct the recipient email after sending, but I’m not seeing the Correct option or a clear way to edit the email address.

What I’ve already checked:

  • I am the sender/owner of the envelope.

  • This is a paid DocuSign account.

  • The envelope has not been completed.

  • One person has signed.

  • I only need to correct one letter in the email address.

  • I do not want to void the envelope and resend it.

Can someone tell me why I’m not seeing the option to correct the recipient email, or where exactly I should go to make this change?