+2Hello,
I am working on the Business Continuity Procedure for my company. Could you please let me know what are the RTO and RPO for DocuSign? Or what should be the expected maximum amount of tolerable data loss and maximum outage time for DocuSign? Thanks.
Best answer by Alejandro.Ramos
Hi
Thank you for following up.
The specifics you are looking for are included in our SOC 2 report, that can be found in our Security and Trust Assurance Package.
You can download the STAP once you have signed up to get a copy by filling out the form provided below:
https://www.docusign.com/trust/stap
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+18Hello,
Welcome to the Docusign Community!
You can find details about High Availability, Redundance, and other Security measures in these two documents:
Let me know if I answered your question.
Best,
Alexandre
Hi
I hope you are doing well.
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If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
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Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2Hello,
Sorry for the delay in responding. I am looking for the specific time frame tested for RTO and RPO of DocuSign. Normally I see RPO ranges from 15min to 4 hours and RTO ranges from 4hrs to 2 days.
Could you please help provide the RTO and RPO ranges? Thanks.
Hi
Thank you for following up.
The specifics you are looking for are included in our SOC 2 report, that can be found in our Security and Trust Assurance Package.
You can download the STAP once you have signed up to get a copy by filling out the form provided below:
https://www.docusign.com/trust/stap
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
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