+2Hello,
I am working on the Business Continuity Procedure for my company. Could you please let me know what are the RTO and RPO for DocuSign? Or what should be the expected maximum amount of tolerable data loss and maximum outage time for DocuSign? Thanks.
Best answer by Alejandro.Ramos
Hi
Thank you for following up.
The specifics you are looking for are included in our SOC 2 report, that can be found in our Security and Trust Assurance Package.
You can download the STAP once you have signed up to get a copy by filling out the form provided below:
https://www.docusign.com/trust/stap
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+19Hello,
Welcome to the Docusign Community!
You can find details about High Availability, Redundance, and other Security measures in these two documents:
Let me know if I answered your question.
Best,
Alexandre
Hi
I hope you are doing well.
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Best regards,
Alejandro R. | Docusign Community Moderator
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+2Hello,
Sorry for the delay in responding. I am looking for the specific time frame tested for RTO and RPO of DocuSign. Normally I see RPO ranges from 15min to 4 hours and RTO ranges from 4hrs to 2 days.
Could you please help provide the RTO and RPO ranges? Thanks.
Hi
Thank you for following up.
The specifics you are looking for are included in our SOC 2 report, that can be found in our Security and Trust Assurance Package.
You can download the STAP once you have signed up to get a copy by filling out the form provided below:
https://www.docusign.com/trust/stap
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hello,
I am also looking for specific values for RTO and RPO.
I have gone through the SOC 1 Type II report and I do not see a specific value.
Thank you,
Caleb
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
For the most up-to-date and official information regarding Docusign's security, business continuity, and disaster recovery practices, I recommend reviewing the Docusign Trust Center.
If your organization requires specific RTO or RPO values for audit, compliance, or risk management purposes, you may need to contact your DocuSign Account Manager or open a Support case.
They can help determine whether additional information is available through the appropriate Security or Compliance channels.
DocuSign Trust Center – Security
I hope this helps clarify the current availability of this information.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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