Hello, @uyennguyen 

Welcome to the Docusign Community!

You can find details about High Availability, Redundance, and other Security measures in these two documents:

1. Security for Docusign
   https://www.docusign.com/trust/security/esignature
    
2. Trust Brief
   https://www.docusign.com/sites/default/files/DocuSign%20Trust%20Brief.pdf

Let me know if I answered your question.

Best,

Alexandre

Hi @uyennguyen,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hello,

Sorry for the delay in responding. I am looking for the specific time frame tested for RTO and RPO of DocuSign. Normally I see RPO ranges from 15min to 4 hours and RTO ranges from 4hrs to 2 days.

Could you please help provide the RTO and RPO ranges? Thanks.

Hi @uyennguyen,

Thank you for following up.

The specifics you are looking for are included in our SOC 2 report, that can be found in our Security and Trust Assurance Package.

You can download the STAP once you have signed up to get a copy by filling out the form provided below:

https://www.docusign.com/trust/stap

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!