Greetings,

There are two possible reasons for this:

1.) A setting which attaches completed documents to notifications has turned off.  You and an Admin can check this by going to Admin>Signing Settings>Check the setting ‘Attach documents to completion email.’  It should be checked
 

2.) By coincidence, the documents in your completed envelopes the last couple of weeks have been collectively too large.  There is a 5 MB limit on documents attached to the 'Completed' email. If the total size of the documents is over 5 MB, the separated PDFs do not attach to the completed email notification. Note that the number of pages is not related to the file size. The file size is a direct result of the amount of data in an envelope, and Docusign fields can greatly increase the size of a file.  

Hope this helps!

Hi Matthew. The “Attach documents to completion email” has always been checked.  If our documents are larger than 5 MB the system will let us know and we can not upload them to send them out for signatures so I don’t think this is the problem either. I think there is something else going on. 

Thanks for you help.