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2370 Topics
A
Newcomer
ALisztNewcomer
asked in eSignature
eSignature Business ProCompliance with FDA 21 CFR Part 11 regulation

Hi All, Our company has  eSignature Business Pro Edition. Please could you confirm if this version is compliant with FDA 21 CFR Part 11 regulation ? If so, how can I activate it? If not do we need to purchase the Docusign for Life Sciences version? Many thanks for your help in advance,Andrea

1
Hengfeng Ge
Troubleshooter
7 days ago
T
Newcomer
TonakaiNewcomer
asked in Web Forms
Can we share the template of Web Forms?

After I created the template of Web Forms, I noticed that there is no folder like Shared Folder for Web Forms. I would like to share the template with my coworker, so I am looking for the function of sharing it.

4
mshealy
Troubleshooter
7 days ago
mshealy
Troubleshooter
mshealyTroubleshooter
asked in Docusign Admin
Resource file-want to remove email for decline.

These are the ones that I do not want to be sent.  This is what i changed in the resource file for emails.  It didn’t work, it still sent them out.  Please assist with how to modify this to keep them from going out. <data name="EnvelopeDeclined_PlainTextBody"></data><data name="EnvelopeDeclined_Subject"></data><data name="SenderEnvelopeDeclined_HtmlBody"><head></head><body></body></data><data name="SenderEnvelopeDeclined_PlainTextBody"></data><data name="SenderEnvelopeDeclined_Subject"></data><data name="EnvelopeDeclined_HtmlBody"><head></head><body></body></data>

5
mshealy
Troubleshooter
7 days ago
K
New Voice
kokosNew Voice
asked in Microsoft
In power automate I set tabs to optional but appear required when I send the document.

   This happens with every tab when I set them to true

6
K
New Voice
7 days ago
mshealy
Troubleshooter
mshealyTroubleshooter
asked in CLM
API to update csv?

I am trying to figure out how i can get a CSV file updated.  I have an http client step in my workflow to get some information and i would like to be able to put that info that was returned in the step, into a csv.  I haven’t been able to find out were to do that within clm workflow.

1
Scott Brooks
Conversation Starter
7 days ago
A
Newcomer
Allison.BeardsleeNewcomer
asked in CLM
CLM Document Report: "Add Filters" screen missing attributes

Hi everyone, when executing a CLM Document report the “Add Filters” screen does not show all columns (attributes) that have been configured to display in the report. Example: I can select “Add Filters” and have the option to apply filters on Document Name, Created Date, Status, Amount. However, I also have other attributes included that are not appearing in the “Add Filters” screen. The attribute I am missing is customized and configured as “Users and Groups”. Is there a limitation in CLM reporting to display specific attribute types in the “Add Filters” screen or is there additional configuration required?

0
A
Newcomer
8 days ago
J
Newcomer
JoeNewcomer
asked in eSignature
Signed but needs to sign

I received e-mail of e-signature from all signers, but it looks sign is needed from one. Is it system error? If so, how can I solve it?

5
Hengfeng Ge
Troubleshooter
8 days ago
B
Newcomer
BkayaNewcomer
asked in eSignature
Can't reach eu.docusign. net

The last person to sign the document receives “Can’t reach this page eu.docusign.net. took too long to respond” Therefore, he cannot sign the document. Before him there were four other people to sign and/or reviews the document with no issues. How can I resolve this issue? Your prompt response will be much appreciated. Thanks, and regards

3
C
Community Moderator
8 days ago
A
Newcomer
Ava B. BenjimenNewcomer
asked in eSignature
I signed my document and sent it in however I failed to complete filling in some spaces I pulled up a copy of the document how can I complete the questions and re-send it?

I signed my w-9 form and sent it to the company however the company tells me I need to fill in more questions. How can I do this on the form I signed without asking the company to send me a new form. I retrieved the w-9 that I  signed  but I just need to complete filling it out?  I need help to know how I can do this

2
C
Community Moderator
8 days ago
N
Newcomer
NjonasNewcomer
asked in eSignature
I can' scroll down

I am trying to find a file that was sign about 8 ago and I can’ scroll down past what is currently on the page. I am using Chrome and a Macbook Pro

3
C
Community Moderator
8 days ago
E
Newcomer
Eric Spring AgencyNewcomer
asked in eSignature
Communication

How do you get a live agent to chat with?

2
C
Community Moderator
8 days ago
L
Newcomer
lcpNewcomer
asked in eSignature
Library of Available Templates

Where can I find a library of existing NDA or Intellectual Property agreements templates?

2
C
Community Moderator
8 days ago
L
Newcomer
LenNewcomer
asked in eSignature
Contact List Management

Our team manages a very long DocuSign Contact List.  There’s no “next page” button to help page the full contact list and the full list is not displayed.  Are there options for this?  Also the team would like to export the full contact list for cleanup.  Any options for this?

4
C
Community Moderator
8 days ago
Jeff_Leving
Newcomer
Jeff_LevingNewcomer
asked in Other
Is Retrieve a Windows app or a browser-based app?

Is Retrieve a Windows app or a browser-based app?  It is unclear from the KB articles and video demos. Maybe a combination of the two?

2
N
Community Moderator
8 days ago
R
Newcomer
RJW65Newcomer
asked in eSignature
eSignature UI Enhancements

Has anyone had success getting DocuSign to make enhancements to the esignature user interface?

1
R
Newcomer
8 days ago
K
Newcomer
kristytNewcomer
asked in Rooms
linking forms

I previously used Docusign with my former real estate brokerage firm, I switched firms recently so have a new email address. When trying to open rooms like I always have I’m told I need to set up my room, when I try I’m told that option is no longer available. Im not tech savvy and need very basic guidance on how to access a room to begin a new real estate transaction, and formerly my state forms would automatically populate for me to choose from. HELP, I have no idea what I’m doing, other then I know how to manuevar the docusign site, but I can’t seem to get beyond the basic steps! thank you!

1
C
Community Moderator
8 days ago
C
Newcomer
Chair PalmerNewcomer
asked in Notary
Insert a Corporate Seal

I need to insert a corporate seal along with my signature.  How can I do this?

1
A
Community Moderator
8 days ago
T
Newcomer
Tracey HNewcomer
asked in eSignature
Date Changing to American Format

Hello.  I am also having a problem with dates from Excel to DocuSign, the European date format day day / month month / year automatically changes to the American month month / day day / year.  I have tried changing the settings and I have also tried the suggested work around by changing the format from date to text but then I just end up with a row of meaningless numbers.  Can someone please help. Thank you

1
N
Community Moderator
8 days ago
R
Newcomer
romankiryakovNewcomer
asked in eSignature
Sending Bulk Envelopes With Unique Documents to Sign

Scenario: We have to send specialized offer letters to ~200 new hires. This will be a standard template with customized fields for each hire (e.g. Name, address, etc.). We were thinking of using mail merge in office along with the data in excel to create all of the letters.Question: Can we do this directly in Docusign and create the unique envelops to be signed by each new hire. Alternatively, is there a way to bulk create envelopes and with the proper attached document for each person to save time.Goal: looking to save time by not having to manually create ~200 docusign envelops via template and fill in the fields / upload docs one by one Apologies if this has been answered before.Best,Roman

4
R
Newcomer
8 days ago
J
Newcomer
JeromeNewcomer
asked in eSignature
Salesforce - Sign 2 contracts - 1st contract is included in second

Hello, I have an integration processus with Docusign to sign document which works like a charm.It is based on model.When everyone has signed the envelop, the different document are downloaded into the salesforce object as Attachment.Sometimes I need to sign some other contracts but by default it is included the 1st contract already signed.Any idea where I can change this behavior ?Thanks a lotJerome

4
J
Newcomer
8 days ago
E
Newcomer
EvgenyNewcomer
asked in eSignature
Employee's Withholding Certificate: W-4 - Unable to create the envelope.

Hello there,I’m trying to create a new envelope using a starter template:Employee's Withholding Certificate: W-4 Keep getting the following error:Unable to create the envelope. it looks like all other starter templates work well, what am I missing? Tried both Chrome and Edge.

3
P
Docusign Employee
8 days ago
P
Newcomer
ponchoNewcomer
asked in Docusign Admin
Paypal docusign scam

I received an email from docusign about completed purchase through Paypal for bitcoin. I checked my docusign account which I have not used recently and found 2 “completed” folders, one of which I can’t open. So far my Paypal does not show a purchase, but I don’t know what the “completed document is and it won’t allow me to take any action or report it.  Should I be concerned?

1
Hengfeng Ge
Troubleshooter
8 days ago
F
Observer
Fired Up Point of SaleObserver
asked in Web Forms
Webform - Form not submitted Something went wrong with your submission.

Hello, I continually get the following error when finalizing my webform Form not submittedSomething went wrong with your submission. Return to the form and try again. I pulled a report but I didn’t get any info. Thanks in advance.

1
C
Community Moderator
8 days ago
R
Newcomer
Rainbowfish555Newcomer
asked in eSignature
Completed Email Notice Missing Attachments

Some of our users have reported that the completed email notifications are missing attached documents, including the completed DocuSign template and other supplemental attachments that were included with the template. Has anyone encountered similar issues before? If so, do you have any advice on how to resolve this?

1
C
Community Moderator
8 days ago
J
Newcomer
JSGFNewcomer
asked in eSignature
Adding name and address to email

Just wondering if there is a way to add a default name and address to all documents that are sent out.So when sending the document for signing I would like the name and address of the company to appear at the bottom of the email if possible

1
Hengfeng Ge
Troubleshooter
8 days ago

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