New access shared feature flaw

Question

Dear DocuSign Team,

We recently started using the DocuSign new shared access feature in our organization, migrating all the actual access from the old to the new feature. After that, I discovered that the new feature is designed to not allow users to access a shared envelope via a direct link, which caused a huge manual work for some of our departments.

Do you have any plans to enable the link access for the new feature, or should we rollback and use again the old feature?

Thank you,

Raafat

Melanie.Panguito · Accepted Answer

Hi ​@Rafi_m,Thanks for reaching out here in the Docusign Community—great to have you here!We recognize that the current design of Shared Access affectsyour organization's efficiency and workflow.To clarify, accessing the detailed view of a shared envelope requires Administrator privileges when using the direct linkhttps://apps.docusign.com/send/documents/details/{envelopeId}.Users without administrator permissions must use the eSignature application menu options as described in the topicManage or Edit an Envelope on Behalf of Another User.For reference:👉Limitations and other considerationsShared envelopes feature is now considered a legacy function.Therefore, it’s recommended to transition to the Shared Access feature for improved functionality. If you believe your organization would benefit from enhancements to this feature, you are encouraged to submit product feedback and suggestions through the Ideas portalwhere we collect feedback and suggestions to guide future product improvements👉Submit a feature requestI hope I answered your question. If you found this response helpful, please consider marking it as the 'Best Answer ✅' to help others find trusted answers. Let us know if you have more questions—we're always herefor you!Sincerely,Melanie| Docusign Community ModeratorIf this helped clarify things, feel free to Like👍and click "Best Answer"

Rafi_m · Answer

Hi ​@Melanie.PanguitoThank you very much for the detailed explanation and clarification.I am wondering why this limitation was implemented for the new feature, allowing only admins to access via urls. It does not seem rational for me, maybe I am missing some part.Additionally, the URL you shared with me to submit a feature request is redirecting to the same initial page where I submitted the current question.Thank you again,Raafat

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