New access shared feature flaw

Hi ​@Rafi_m,

Thanks for reaching out here in the Docusign Community—great to have you here!

We recognize that the current design of Shared Access affects your organization's efficiency and workflow. 

To clarify, accessing the detailed view of a shared envelope requires Administrator privileges when using the direct link https://apps.docusign.com/send/documents/details/{envelopeId}. Users without administrator permissions must use the eSignature application menu options as described in the topic Manage or Edit an Envelope on Behalf of Another User.

For reference: 👉 Limitations and other considerations

Shared envelopes feature is now considered a legacy function. Therefore, it’s recommended to transition to the Shared Access feature for improved functionality. If you believe your organization would benefit from enhancements to this feature, you are encouraged to submit product feedback and suggestions through the Ideas portal where we collect feedback and suggestions to guide future product improvements 👉 Submit a feature request

I hope I answered your question. If you found this response helpful, please consider marking it as the 'Best Answer ✅'  to help others find trusted answers. Let us know if you have more questions—we're always here for you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

Hi ​@Melanie.Panguito 

Thank you very much for the detailed explanation and clarification.

I am wondering why this limitation was implemented for the new feature, allowing only admins to access via urls. It does not seem rational for me, maybe I am missing some part.

Additionally, the URL you shared with me to submit a feature request is redirecting to the same initial page where I submitted the current question.

Thank you again,

Raafat

Hi ​@Rafi_m,

Thank you for checking back in. I hope you are having a wonderful day! I believe it was designed that way to prioritize security and control. If you'd like to see this expanded for more users, here's the direct link to our Ideas portal: Create a Post

Let us know if you need further assistance—we're here for you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer."