Unable to create a Developer Account

Hello ​@MalcolmCollins,

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you are having issues to create a developer account.

Kindly use this link to create an account Get your free developer account.

You registration might go through so you may also check your email to Locate your Docusign account activation email if happens that you successfully created an account.

If the problem continues after following the troubleshooting steps. I suggest that you open a case so this can be check further by our engineers and see if there’s any potential bug. 

If it requires you to login and you failed to open a case, there’s also a chat icon at the bottom right corner which allows you to connect with our live experts and provide assistance.

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Hi Marco,

“Kindly use this link to create an account Get your free developer account.”

On attempting to register via this like, it fails to send the 6 digit code by email required to verify the account. 

“If the problem continues after following the troubleshooting steps. I suggest that you open a case”

On attempting to log into the Support Centre, I am first shown this screen:

 

Then on selecting “Continue”, I receive this error. 
 

I have no way of contacting support other than requesting assistance on this forum. Which is why I am here, and why I wrote all this in my first message. 

I am not the first person to have reached this same point in attempting to create a developer account as I see multiple posts with the same issue. 

Hello ​@MalcolmCollins 

Below was mentioned on my initial response.

“If it requires you to login and you failed to open a case, there’s also a chat icon at the bottom right corner which allows you to connect with our live experts and provide assistance.”

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi Marco,

There is no “Live Chat” button as indicated in your screenshot when I browse to the closest thing I can see to the page in your screenshot (see my screenshot below).

The “Chat with us” button that is shown on this page doesn’t work either. Nothing happens when it is pressed. I am not using an Ad Blocker. 
 

Hi ​@MalcolmCollins 

Thank you for your update and I’m sorry to hear that you don’t have the live chat icon on your end nor the “Chat with us” is not working.

If you're having trouble creating a DocuSign developer account, try basic troubleshooting like clearing cache/cookies, using incognito mode, or a different browser/network.

Basic troubleshooting steps for common Docusign issues

Check for existing accounts with a password reset or use a personal email if a work one fails.

Hope this helps and if you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator
 

Hi Marco,

The issue is not on my end, just as it wasn’t on any of the other people’s end when they reported the same issue. It won’t be fixed by clearing the cache or cookies, using incognito mode or a different browser or network. 

All I am asking for is to be put in touch with someone from DocuSign’s customer support team as we seem to have exhausted the only other option; coming here. Is that possible?

Cheers, 

Malcolm

Hello ​@MalcolmCollins 

I hope you are doing well. 

Apologies for not getting back to you sooner. 

Please send me a private message and provide the following details below so I can check further.

Name: 
Email address: 

I hope to hear from you soon.

Best regards,
Marco | Docusign Community Moderator