Lack of Support

Hello ​@Mulder,

Welcome to the Docusign Community! Thank you for sharing your feedback. We completely understand how frustrating this must feel, and we appreciate the chance to clarify a few things.
The placement (or removal) of the Envelope ID on documents is actually controlled by a setting in the sender’s account. If you’re the recipient and notice it missing, it’s likely the sender chose to disable it. You might want to confirm this with them directly.
You can try opening our chat option through this link: https://support.docusign.com/s/contactSupport?language=en_US. If the chat window still doesn’t load, please let us know.

We truly value your feedback and are committed to improving both product functionality and support accessibility. 

Thank you for your patience.

Sincerely,

Jenny | Docusign Community Moderator

You’re incorrect on both counts. Since there is no Sender for the document I signed, the lack of the Envelope ID at the top of the page(s) is not controlled by any setting. At the same time, as I noted before, the Chat window does not open, no matter how many times you click on it. Others have noted this same behavior.

Hello ​@Mulder,

Thanks for the clarification. For the chat window issue, some users were able to fix it by trying these steps:

• Clear browser cache and cookies
• Use incognito or a different browser
• Allow pop-ups for the site
• Restart the browser

If you are still having an issue, could you please send me a direct message with the following details?

• Name
• The email address linked to your account
• Your account number 

We truly appreciate your patience, and we’re here to get this resolved for you.

Sincerely,

Jenny | Docusign Community Moderator

Cache and cookies have nothing to do with this problem; it’s a DocuSign issue, not a browser or user issue.

Hello ​@Mulder,

We sincerely apologize for the inconvenience, and I understand your point. To help us move forward, can you share the account details as requested above?

We appreciate your understanding and look forward to your response.

Regards,

Jenny | Docusign Community Moderator

You don’t need any of that information to address a problem on your end. I don’t have anything other than a Free account to sign documents; therefore I have no account number.

Address the problem and stop wasting my time on this nonsense.