DOCGEN_PROCESSING_FAILURE
New system is totally broken. Support is non-existant.
DOCGEN_PROCESSING_FAILURE
New system is totally broken. Support is non-existant.
I’m seeing the same error when saving a template. Had no issues yesterday but this morning, I cannot save. Still troubleshooting but it’s possible something changed at Docusign’s end?
Chris
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hello,
We’re seeing the same error: DOCGEN_PROCESSING_FAILURE when trying to edit a template today also when we try to save and continue. We were filling in values for check boxes when this happened. Is there something I can do to resolve this?
Thanks,
Hannah
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Are you using DocGen for Salesforce or for eSignature?
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
A constant issue. DocuSign is an unusable product with this issue. Documents become corrupt for completely unknown reasons. Adding an indented bullet, changing a font… It even completely erased a document I spent hours on. I started over and within 10 minutes the new document couldn’t be saved and gave this error too.
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