DOCGEN_PROCESSING_FAILURE

I’m seeing the same error when saving a template.  Had no issues yesterday but this morning, I cannot save.  Still troubleshooting but it’s possible something changed at Docusign’s end?

Chris

Hi @VentureCapitalCross and @cmderr,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

We’re seeing the same error: DOCGEN_PROCESSING_FAILURE when trying to edit a template today also when we try to save and continue. We were filling in values for check boxes when this happened. Is there something I can do to resolve this?

Thanks,

Hannah

Hi @tatuh,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Are you using DocGen for Salesforce or for eSignature?

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

A constant issue. DocuSign is an unusable product with this issue. Documents become corrupt for completely unknown reasons. Adding an indented bullet, changing a font… It even completely erased a document I spent hours on. I started over and within 10 minutes the new document couldn’t be saved and gave this error too.