DOCGEN_PROCESSING_FAILURE

I’m seeing the same error when saving a template.  Had no issues yesterday but this morning, I cannot save.  Still troubleshooting but it’s possible something changed at Docusign’s end?

Chris

Hi @VentureCapitalCross and @cmderr,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

We’re seeing the same error: DOCGEN_PROCESSING_FAILURE when trying to edit a template today also when we try to save and continue. We were filling in values for check boxes when this happened. Is there something I can do to resolve this?

Thanks,

Hannah

Hi @tatuh,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Are you using DocGen for Salesforce or for eSignature?

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

A constant issue. DocuSign is an unusable product with this issue. Documents become corrupt for completely unknown reasons. Adding an indented bullet, changing a font… It even completely erased a document I spent hours on. I started over and within 10 minutes the new document couldn’t be saved and gave this error too.

I have been having this issue constantly when creating new templates and clicking Save and Close. I have found that refreshing the browser (I use Chrome) and then clicking Save and Close does resolve the error, and does seem to save without losing any work. 

I know this is an older post, but hopefully this helps someone. 

Hello ​@SMDen,

Thank you for sharing this workaround! To improve its visibility and help others find it easily, you can mark your reply as the Best Answer on this thread.

We appreciate you taking the time to contribute to the community!

Best Regards,

Jenny | Docusign Community Moderator