Terrible Customer Service - how to report and escalate

Hello ​@JasA 

Thank you for reaching out here in Docusign Community.

I’m truly sorry to hear about your recent experience with our live chat support.

This is not the level of service we aim to provide, and I appreciate you bringing this to our attention.

I understand your concern regarding your plan and billing, especially after noticing you may have been overcharged.

You may open a case by following the steps provided in the link below where you will be assisted via email and request a callback from a manager.

Open a case in the Docusign Support Center

I can also open a case for you and continue to provide assistance regarding with your billing inquiry.

Please provide the details below via private message.

-Full name: 
-The email address associated with your DocuSign account: 
-Account number: 
-Any relevant invoice numbers or dates of charges: 

Once received, I will review your billing history and ensure that any discrepancies are corrected as quickly as possible. Additionally, please rest assured that your feedback about the support interaction will be forwarded to the appropriate team for internal review.

Thank you again for your patience, and I’m here to assist you until this is fully resolved.

Marco | Docusign Community Moderator
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