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Question

Web Form Error

  • December 5, 2025
  • 2 replies
  • 54 views

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  • Conversation Starter

I am receiving the below error but My template has multiply fields to be field in by the 1st recipient and don't understand why I am getting this message

 

Please review these issues:

  • The primary recipient must have at least one text, checkbox, dropdown, or radio field on the template.

 

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2 replies

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  • Community Moderator
  • December 9, 2025

Hello ​@Teich 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

To further verify, please provide a copy of the template used to create the web form or your web form configuration. 
For privacy and security, since this Community is a public forum, we recommend that you remove all personally identifiable information (PII) from your template. 


Sincerely,

Ma. Cassandra | Docusign Community Moderator


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  • Community Moderator
  • December 18, 2025

Hello ​@Teich 

How are you? I'm checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you have any problems, we're happy to help you with them here. Wishing you a smooth rest of your day!

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator