Nothing happens after entering Connection Speed Test page

Have you try other network with network provider?

FreeLink/甫连信息

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I tried different internet providers, different browsers, deleting cache and cookies. I was using incognito mode as well and installing all possible updates on my laptop. I did many restarts (just in case this time it will work). None of this helped.

I also tried to use mobile phone option but it didn’t work as well (different internet providers and few restarts). It didn’t work also when I took my friend’s phone.

Hi there ​@Ewa.I—I'm sorry for the hassle. No one likes running with roadblocks like that. That said, that's seriously impressive troubleshooting—let's get you moving forward. 😊

Could you share a step-by-step of exactly what you were doing when it happened? Any error messages or screenshots would be great—that'll give us a clearer picture and point us in the right direction.

Also, if your Docusign Community account is linked to your company email, feel free to share the envelope id with me via private message. Let's see if we can find useful details 👉 How do I find an Envelope ID as a recipient/signer?

Looking forward to your reply!

Sincerely,

Melanie | Docusign Community Moderator

Hey ​@Ewa.I,

Do you still have questions and need further assistance? Please let us know, we're here to help!

Regards,

Melanie | Docusign Community Moderator