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F
Newcomer
free2024Newcomer
asked in eSignature
Cancel Account

How do I cancel my account? All other answer here send me to a page not found.

504
E
Newcomer
4 days ago
E
Newcomer
elvaNewcomer
asked in eSignature
e-signature

I would like for someone to reach out to me. I have an issue that has been unresolved. Please reach out to me to via email or phone 

8710
E
Newcomer
4 days ago
M
Newcomer
mfrieswykNewcomer
asked in eSignature API
simple field mapping using api to create an envelope and auto-populate std text fields in a template to create a document for signing

i have a platform that has 20+ fields i want to be able to autopopulate on a predefined template and create an envelope using the api. i have tried every possible way to try and get the fields to map and all of the debug logs look great, but still no fields are autopopulating. my data label values match the fields for creating the mapping and the format of the api calls looks perfect and is generating no errors, but still no fields being mapped.  are there limitations where field mapping will not work in a sandbox account.  any other ideas about what might be causing this issue.  any help appreciated.  debug log here. envelope looks good but nothing on fields mapped. DEBUG: Field Mappings Result{ "propertytitle": "stephanie and lili frieswyk2", "propertyaddress": "26735 rockwall parkway", "propertycity": "new braunfels", "propertystate": "TX", "propertyzipcode": "78132", "propertyprice": 789000, "propertyowneremail": "oneweekendsold@gmail.com", "propertycounty":

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T
Docusign Employee
4 days ago
W
Newcomer
waynemotNewcomer
asked in Authentication
Failing auth code grant after login

An Ruby on Rails application that I support is failing to send an envelope after the login/consent-grant step in the flow diagram.  I receive a response to my callback URL with a ‘code’ parameter set:https://elided-host.edu/auth/docusign/callback?code=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiOGFlYzFjZjQtYmE4NS00MDM5LWE1MmItYzVhODAxMjA3N2EyIn0.AQoAAAABAAYABwCAQhCGVSDdSAgAgM6WzVUg3UgCAD4nwjoJTdpMt_Th1QcGWaMVAAIAAAAYAAEAAAAFAAAADQAkAAAAZmQxZjg5YjItNjZkNi00MGRlLWFhYzctNGFhMTgzNzBlOTY5IgAkAAAAZmQxZjg5YjItNjZkNi00MGRlLWFhYzctNGFhMTgzNzBlOTY5MACAQhCGVSDdSBIAAgAAAAsAAABpbnRlcmFjdGl2ZQcAAABtYW5hZ2Vk.EIkNnGHh1iLCYF1i5JXeyfzU26B7Fx5bJao7X1_3WSJ-N56AoFAy8JA3MLbEWjWtesbXWXplU5HkIN9TyGWYqdwplswU6ai2F5pWnHy1ntHXJr-p2OFGSb7UApcMU4l2Bd-hx3TITt4zgz-YpEfJ6aZT1xoFrkhNFsrwyjpS7LbmGXLxbIKiv61rVi-09l1kem0-V8CufYuaQusnOKWIwlSCSpLXttRumLR4MUGLdTJ5AHEO5LXuKejdojD-M-P9iiTP8VRjnVSp50zi31vLeK6ghyT_ZQEeTs7aqoXIT8afi945JEExuLsIBURdQkIoQLqU0N_jftccaQlGm-YgzA&state=3066440d77f347fa1c1096f597dee488c55609163cc571

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JohnSantos
Valued Contributor
4 days ago
B
Newcomer
Billy HernandezNewcomer
posted in eSignature
Is this a REAL or FAKE contract

I've been chatting with this person on X.com regarding a sponsorship on behalf of Redbull. They sent me an NDA and I am not sure if this link is real or not.Here is the link https://joindocusign.com/ This was the final message leading to the NDA “We work with Docu under our corporate agreement, using their internal resource. All connections are made locally from the user's device, making it part of the web session and ensuring uninterrupted access to information.Follow the instructions to review the NDA agreement: 1. Open your browser and navigate to the Docu service's subsidiary website: https://joindocusign.com. Enter your personal key - ???????????????? - in the "Invitation Code" field to access the document package. 2. After entering the code, you will be redirected to the document page. Click the "Edit Offline" button. 3. Open the app and re-enter your personal key (????????????????) to confirm access. Review the information and sign the NDA.”--------------------------------------

271
B
Newcomer
4 days ago
J
Newcomer
JaneMNewcomer
asked in eSignature
Is it possible to create a shared DocuSign account with individual logins?

Is it possible to create a shared DocuSign account with individual logins?We would like to create an HR DocuSign account. Several members of the HR team would be able to access this but rather than share one login and one password we would like individuals to have their own logins and own passwords to this shared account.I have tried to search for information on this but no luck.Thanks in advance

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C
Community Moderator
4 days ago
S
Newcomer
SabaNewcomer
asked in eSignature
Contact

Hi,I have a free account, however my credit card was charged an annual fee, my portal does not allow me to contact a support live agent, since it is a free account, and since there is no payment there in the account I can not refund! but then my Master Card says docusign inc $300 USD any idea please how can I fix this without calling my bank? thank you.

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C
Community Moderator
4 days ago
S
Newcomer
Samuel HaighNewcomer
asked in eSignature
Privacy Policy

We are wanting to add a privacy policy to the end of all envelopes we send for our company we have received some from other firms that have this but after searching the support section i wasn't able too find anything. Is anyone able to point me in the right direction?Thanks

498
N
Community Moderator
4 days ago
T
Newcomer
taylor.v.jonesNewcomer
asked in eSignature
Laserpro to Docusign issues

When exporting documents from Lasepro to Docusign, Docusign gets the correct documents and the correct signing order. All that. But we’re experiencing an issue within the envelope once it’s in Docusign.  For this example, Laserpro has a Lender Editor as the first recipient. When the LE goes into the envelope they have select “Manage”. In there they can edit documents or recipients. However, they do not have an option to Send Later, only an option to “Correct” which sends the envelope even if it's not ready yet. Additionally, if the LE needs to go back in after and correct something, they do not have an option to “Correct” like they normally would. It’s sent out and that’s that. Docusign support has been helpful, but referred me to Laserpro/Finastra, who then referred me back to Docusign.Has anyone else had an issue like this or found a solution? Thanks! 

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N
Community Moderator
4 days ago
C
Newcomer
cblackstNewcomer
asked in Microsoft
Change Envelope status to shared?

when using power automate to create a docusign envelope, the envelope gets created and saved to my drafts folder- if our account has sharing enabled, how do I change the status of envelope to shared from draft within the workflow?  I don’t want to automatically send the envelope out for signing without manual/human review.  I am still in the process of adding anchor tags to all my template docs, so the fields still need to be manually created for the recipients prior to sending.

91
C
Community Moderator
5 days ago
M
Newcomer
MrVoidNewcomer
asked in eSignature
Template editor breaks when switching documents

Edit: This has been tested on both Firefox and Google Chrome with the exact same results. I also rebooted my PC completed to rule out many other issues. Ive been using the new template editor since it launched and I never had any glitches. But now, one of my templates seems completely broken.I have a template with multiple documents within it. I can edit the first document with no issues, but now when I switch to the second document, the page completely breaks.1) First, my cursor jumps to the top of the page and is locked there. I an unable to type anything on the page or delete/format text.2) Clicking on paragraphs does nothing, but if I double click on them, it highlights the whole thing and the rulebuilder icon shows up. Even if I click the rulebuilder icon and hit cancel, it still doesn’t go away.3) If I try to click back to the first page, I get a choppy grey overlay over everything (but no pop up menu). And at that point, the page is completely frozen and unresponsive.Here are im

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A
Newcomer
5 days ago
N
Newcomer
Nina ApoleNewcomer
asked in eSignature
Not receving a CC of a compeleted document

Hi, I have been CC’d on several completed documents but was not able to receive a copy. Please help me figure our what went wrong? or how to solve this. Best, Nina

345
N
Newcomer
5 days ago
K
Newcomer
KatrinNewcomer
asked in eSignature
Descriptive text for custom document fields

Hello,I have created some custom document fields. These contain descriptive words in the signing view, such as the location or a special number to be entered. If the signer then wants to fill in this field, he still has to remove the words “location” or “special number” before he can enter his own text.What setting can I use to display a descriptive alt text for the document fields, which does not have to be deleted when the signer clicks on the field, but simply disappears?Many thanks in advance!

273
JohnSantos
Valued Contributor
5 days ago
Hengfeng Ge
Rising Star
Hengfeng GeRising Star
asked in Docusign Partners
Suggestion to Update Partner Awards and Recognize Outstanding Partners

Dear Partner Team,I hope this message finds you well.While exploring the Partner Portal, I noticed the Awards section(https://partners.docusign.com/s/partner-awards) still highlights the FY23 Partner Awards. First, I’d like to extend my congratulations to all the winners of FY23! Their achievements and contributions are truly inspiring, and it’s amazing to see how these exceptional partners have driven digital transformation and enhanced customer experiences across regions.That said, I believe it would be incredibly motivating for all partners to see the Awards section updated to include the most recent achievements. Recognizing the efforts of high-performing partners not only celebrates their success but also inspires others to strive for excellence. Additionally, showcasing the achievements of outstanding partners from other regions would provide valuable insights and examples of best practices that partners like us in APAC can learn from and emulate.Thank you for your consideration,

70
Hengfeng Ge
Rising Star
5 days ago
D
Newcomer
dev-harshilNewcomer
posted in SDKs
Docusign Developer accoutnt is automixally deleted after 1-2 days

i have created the developer account in the docusign for e-signature api but it automatically deleted after 2 days every time, and try to login so getting the error no accout found and also integration is deleted, so how to fix it. 

399
Hengfeng Ge
Rising Star
5 days ago
M
Newcomer
MaxSFNewcomer
asked in Salesforce
Translation of Salesforce picklist not working in DocGen with Salesforce

Hi, We have DocGen and have a Dutch and English version of a document and we want the merge fields to merge in with the right translation or right format like currency and date. One of the fields that needs to be merged is a picklist and we translated it in the translation workbench. However, when we select the Dutch Locale it still shows the English translation and not the Dutch.  For some fields (currency or date) you can set the Date Format  But since this is a picklist I cannot.    when I set my user local to Dutch and the Language to Dutch(Nederlands) it works fine. But we don’t want user to have to switch their Locale or Language. It should work via the translation. How can we solve this?

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C
Community Moderator
5 days ago
D
Newcomer
dev-harshilNewcomer
asked in eSignature
Docusign Developer Account Creation Error

I am experiencing an issue with creating a developer account (issue atttached with image). I have attempted the process multiple times using different devices and networks, but the problem persists.Could you please assist me in resolving this issue?Thank you for your support.   

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C
Community Moderator
5 days ago
O
Newcomer
Office_Tech732Newcomer
asked in Docusign Connect
How to Provide DocuSign field names integrating DocuSign connect with Laserfiche?

I'm working on integrating DocuSign connect with Laserfiche I need to Provide DocuSign field names however, these fields, don't exist on my templates for the following data points: Document Name:Document Date:Document Worker:How would I provide field names to collect this data?Do these fields need to be added to each template? If so, is there an automated way to populate these fields and have them hidden? 

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JohnSantos
Valued Contributor
5 days ago
B
Newcomer
BayArea User4Newcomer
asked in Google
Gmail routes Docusign to Updates, not Primary inbox?

I missed a docusign signature request because the gmail app on my android phone routed it to the “Updates” section instead of “Primary” email.  Can anyone tell me how to fix this?If I open “All mail” it shows up, but it is not in my primary inbox.  I generally don’t check “Updates” frequently since all I get is Carta noticesThanks everyone!

182
B
Newcomer
5 days ago
Junko.Takaira
Community Moderator
Junko.TakairaCommunity Moderator
posted in Japan User Group
「承認」フィールドの使い方 –「コメント機能」と組み合わせて使うと便利です

エンベロープの署名依頼を社外の担当者に送る前に、社内の担当者から承認を取りたい、というケースがある場合、便利に使っていただけるのが「承認」フィールドです。たとえば、署名順に4人の受信者を設定するエンベロープに、1人目、2人目の承認者には「承認」フィールド、署名が必要な3人目と4人目には「署名」フィールドを配置します。1人目：社内の承認者：部長2人目：社内の承認者：専務3人目：社内の署名者Aさん4人目：取引先の署名者Bさん 「受信者の追加」画面では、4人全員のアクションは「署名が必要」を選択します。 フィールドビューでのフィールドの配置は、下記のようになります（もちろん、各受信者に、承認と署名以外のフィールドを割り当てることもできます）：部長と専務は、契約書の中身を確認した上で、「承認」フィールドをクリックすると、それぞれのアクションが完了します。通常の署名と異なり、「完了」ボタンを押さなくても署名画面のアクションが完了する点に注意してください。部長・専務の承認後、3人目の署名者にエンベロープが送られます。 3人目の署名者には、「承認」フィールドは表示されず、「署名」フィールドのみが表示されます。4人目の署名者には、通常の署名プロセス通り、3人目の署名済み署名が表示され、4人目の署名者に割り当てられた署名フィールドに署名することになります。 4名のアクションが完了した後に、「契約」タブからエンベロープの詳細を確認すると、4名による署名の完了が表示されます。※注：［承認］フィールドをクリックしても契約書上に情報は追加されませんが、エンベロープ履歴と完了証明書には承認済みであることが記録されます。  エンベロープ履歴と完了証明書には、部長と専務の「承認」が記録される一方で、契約書自体には3番目、4番目の署名者の署名のみが表示されます。  [承認フィールドと辞退フィールドをセットで使う場合]「承認」フィールドと「辞退」フィールドをセットで使うこともできます。この場合、「承認」フィールドもしくは「辞退」フィールドのどちらかを署名者がクリックすることになります。「辞退」フィールドをクリックすると、エンベロープが「無効化」されるという旨のメッセージが表示され、「続行」をクリックすると、署名を辞退する理由の入力を求められます。受信者の誰かが「辞退」フィールドをクリックすると、エンベ

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Hengfeng Ge
Rising Star
5 days ago
A
Newcomer
Ann MichanicouNewcomer
asked in eSignature
Can Sender Complete an Envelope that was Printed and Wet Signed

One of our users sent a document to a provider for signature.  Instead of completing the documents electronically, they downloaded and wet signed the document, then gave the physical copy back to the sender. Is there a way for the Sender to upload those documents to the envelope to complete it out?  Or does it have to be the recipient that has to do the upload?  Sender didn’t want to void it out but he doesn’t want it sitting open as incomplete either.  Your help is appreciated!Thanks,Ann

253
Hengfeng Ge
Rising Star
5 days ago
T
Newcomer
TTAkNewcomer
asked in eSignature
change signature

i have sent an envelope and the signer needs to change the signature he currently uses.  How can he do this from his mobile phone?

121
Hengfeng Ge
Rising Star
5 days ago
L
Newcomer
LreddingtonNewcomer
asked in eSignature
How to share drafts/unsent docs with other users?

Hello, Our paralegals would like to be able to see each others drafts/prepped but unsent documents.Beside sharing login info, is there a setting that would allow that? 

614
JohnSantos
Valued Contributor
5 days ago
leah.breen
Community Admin
leah.breenCommunity Admin
published in Agreement Insights
(Dis)Agreement Management: How To Avoid Conflict at Holiday Gatherings 🎁

Holiday gatherings can often be filled with tension, but they don't have to be. In this Docusign blog, we dive into strategies for avoiding conflict during the holidays.We explore expert advice from hostage negotiators, corporate mediators, and even improv coaches, all of whom share their insights on managing difficult discussions and fostering understanding.✍️ Key takeaways:Define your desired outcome: Before entering a conversation, focus on what you hope to achieve—building a connection, not winning an argument. Empathy is key: Great negotiators start by putting themselves in the other person’s shoes. This can help you connect even with those you disagree with. Ask the right questions: Use curiosity to your advantage by asking open-ended questions, like "Why do you think that?" to encourage dialogue and strengthen relationships. The power of gratitude: Show appreciation for the other person’s perspective with the "Thank you, because" technique to de-escalate tension and foster mutua

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leah.breen
Community Admin
5 days ago
N
Newcomer
nfloresNewcomer
asked in eSignature
File appears broken after uploading

Upon uploading the file I would like to have signed, it appears to be broken and Docusign cannot show a preview or allow me to place any of the necessary fields onto the document. Has anyone had this issue before?  

242
N
Newcomer
5 days ago

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