Back to Docusign.com

Get Started
- - Get Inspiration
Groups
Events
Ideas

Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

Home
Search

Recently active topics

890 Topics

Recently Active

Most views Most Replies

Community UserLegacy User

asked in Navigator API

What does the Navigator API beta consist of?

I have never participated in a Docusign API beta. How will this Navigator API beta work and what limitations should I expect?

1 day ago

Community UserLegacy User

asked in Navigator API

Can apps in my production environment use the Navigator API during beta?

I need to know whether I will be able to utilize Navigator API with the apps in my production environment during the beta phase.

1 day ago

Community UserLegacy User

asked in Navigator API

What tools can I use to try out the Navigator API?

In order to run some preliminary tests with this new API, I would like to know more about which tools I can expect to be able to currently use it with.

1 day ago

Community UserLegacy User

asked in Navigator API

How do you get an access token to use the Navigator API?

What authentication method is used for the Navigator API? I need to understand if it will be similar to other Docusign APIs I have used before or if it will be different.

1 day ago

Community UserLegacy User

asked in Navigator API

What can you do using the Navigator API?

I would like to understand more about the functionality of the Navigator API and what I can expect to be able to do with it. Someone please fill me in!

1 day ago

Community UserLegacy User

asked in Navigator API

How do I gain access to the Navigator API during beta?

It looks like the Navigator API is currently a closed beta. How do I gain access?

1 day ago

DCJNewcomer

asked in eSignature

How to>>>>?

A year ago we signed ONE document via Docusign tl sell a property. Now you are billing me $120 for the coming year. There is no “administrator” access, which you require to cancel. There wouldn't be one other than me. But without an “administrator” sign in I cannot cancel this charge and close my account, to which incidentally you denied me access to the one document I signed. We have no need or use for your services.How do we stop your $120 charge to my credit card and close our account.

MRemoNewcomer

Hello: When using the mobile version of Docusign - using an Iphone - wondering how to get to the Docusign contacts section. It only shows the Iphone contacts. Thanks.

333

1 day ago

blurr95Newcomer

asked in eSignature

Is a completed contract a final contract?

Hi, I have completed a Docusign only to find out that the business that I signed with is a sketchy one at best so I’m trying to go with another licensed business. I’ve reviewed the completed docusign and notices that only my e-signature is present and not the other party. Does this invalidate the contract?

314

1 day ago

jayrichNewcomer

asked in eSignature

bug : DocuSign University popup cards incorrect ?

I think the first and last index popups are reversed here Lesson 3 of 9 Docusign Integrations

192

1 day ago

Omkar_NaikNewcomer

asked in eSignature

Do i need docusign license for signing document?

Do i need docusign license for signing document?i know License is needed to send documents out for signature.

101

1 day ago

Jetson324Newcomer

asked in CLM

Can't download completed documents.

Getting this message in a white window:{"errorCode":"RECIPIENT_AUTHENTICATION_REQUIRED","message":"Recipient has not passed authentication steps."}

7029

1 day ago

T.StaubNewcomer

Please make the Signature Field representative of the space it will occupy when signedNew

It’s unfathomable to me that a product as developed as DocuSign has you place a signature field in a document without showing you how much space the signed field will occupy.The variety of documents I work with precludes me from using templates, so I manually place all signature fields. Out of necessity, I've gotten decent at predicting how far above the signature line to put the field, but it’s a bit silly that I’ve had to learn this trick.I have lost dozens of hours of productivity clicking on the document Preview only to find that I need to move the signature field up about 10 pixels so the signature, reason, time, and verification number won’t overlap with the signature line and title.I’m no UX designer, but this ought to be a trivially easy change. Instead of the Signature field being an arbitrarily sized box, make the box the exact dimensions that the field will be once it’s signed.

1 day ago

Jeremie LCNewcomer

asked in eSignature

Is it possible to sign a document at a given time, then edit a secition of the signed document and submit it for final apprval?

Hi all, We are using a particular document in which there is an initial section that should be filled and signed by a set of individuals. Following the completion of the work described in this first section, the document must be updated with results and this final document is submitted for closure/final approval. The document template is currently a Word document. When we submit the document to Docusign for the first set of signatures, it will generate the PDF with signatures. Is there a way to have this PDF editatble for the second section (where some results are recorded) and the submitted again for the second set if signatures? Thank you!

162

1 day ago

borkodNewcomer

asked in eSignature

Access expired link for a document I did not sign

Last year, I was sent a link to sign a document. I did not sign the document. The link has since expired.Is there a way to access the original document that I was sent to sign?I’ve tried a few methods already:Link Using the security access code I created a DocuSign account with the same email that I received the link to, but I still don’t see any documents in my inbox / account I’ve also tried opening a support case, but I believe that is for paying customers. I received a log-in error trying to access the support portal.I am wondering if there is a way to access the original document I was sent to sign even though I never did sign it?Any help would be appreciated.Thank you in advance.

623

1 day ago

TaoNewcomer

asked in General

I can not find my signed document

I can not find my signed document in the docusign mailbox. I have two signed document, one I can still access throught security code, another one I totally lost, how can I get the document ?

133

1 day ago

KomPNewcomer

asked in Salesforce

Salesforce Integration Price

I see “Docusign eSignature for Salesforce” listed on salesforce appexchange for 30 USD/User/Month If I already use both Docusign and Salesforce, do I have to pay this 30 USD/User/Month additional to what I already paid?

252

1 day ago

BMeuretNewcomer

asked in eSignature

Invalid Phone Number error - NO Phone number field included

I have prepared a document to send with 11 different signers. I am NOT sending any SMS (started to do this but didn’t realize there was a limit to how many could be sent this way). I went back and deleted each that had a phone number and re-entered their information with e-mails alone. When I try to SEND I keep getting the following error message:Phone Number is invalid. Country ID is missing. Recipient ID 21515681Can someone please tell me how to clear this error message?Thank You so much for your time and help

352

1 day ago

thoveyNewcomer

asked in eSignature

Updated Email Address

Hi. I recently asked my CFO and Treasurer to update their DocuSign email address to our company’s new email extension. They now have no access to their signed documents. If they kept the same account and only updated email address in profile, why aren’t they able to see their signed documents? Is there a way for them to gain access to them? Any guidance would be greatly appreciated.Thanks,Tammy

252

1 day ago

Desert DocsNewcomer

asked in eSignature

Documents that are not saved

I am noticing that some previous completed documents are saved in DocuSign and others are not. Can someone help me with what causes that and how I can ensure the documents will be saved in Docusign?Thanks so much🙂

114

1 day ago

Jordan.BanksNewcomer

asked in Microsoft

Completed Document not found in SharePoint

I’m receiving an error trying to store document using the archive to SP library rule. {"entries":[],"errors":[{"reason":"UNKNOWN_SYSTEM_ERROR","errorBody":{},"name":"ArchiveSystemError"}]}I’m try to store a PDF.The connection account has full permissions to the library.

132

1 day ago

FormWizardNewcomer

See Signing Groups by UserNew

I have 200+ signing groups. If someone switches roles within the organization and happens to be a signer, it causes a ton of work, because I have to guess which signing groups they’re a member of.I can’t look up a user and see all of their signing groups, only look at every single signing group from that department one by one and check if the user is part of it to remove the user one by one from signing groups. I’d love this to be like shared access, and I see Signing Groups on the User’s profile.

1 day ago

SayedNew Voice

asked in eSignature

Signing enquiry

Could you add a signer in the signing order to download the contract and sign it manually? One of our external partners prefers a manual process for security reasons. Additionally, could you advise on the correct settings to apply for this adjustment?

2772

1 day ago

Kgreene116Newcomer

asked in eSignature

Help understanding the free account

I do not need to use this application for anything but having my customer’s sign estimates. Do I have to have a paid account to do this?

163

1 day ago

amy.baxterDocusign Employee

published in Tips from Docusign

“X” Marks the Spot: Docusign Support and Resource Site Map

Do you know where to find Docusign’s real-time system status? Can you locate the training, enablement, and support articles you need to help Docusign usage expand within your business? The tables below list our top sites and a few links to their unique features. Explore each of the five sites to identify all of the invaluable resources each offers. 🎓 Docusign University (DSU) Site Description Notable Features Learning and enablement tools to build your Docusign skills. Docusign University Home Complimentary Webinars Learn by Role Certifications Template Library 💪 Docusign Support Center Site Description Notable Features A one-stop shop for finding information about Docusign products and connecting with our support teams. Docusign Support Center Home Release Notes Troubleshooting Contact Support ✅ Docusign Trust Center Site Description Notable Features Your source for Docu

130

1 day ago

Page 4 / 36

Badge winners

Jonathan.Sammonshas earned the badge 10th Reply Posted
Koji.Osadahas earned the badge 1st Best Answer
shashankhas earned the badge 1st Question Posted
rheksshas earned the badge 1st Question Posted
Tharunhas earned the badge 1st Question Posted

Show All Badges

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Docusign Community

Code of Conduct