+2I am trying to set up a template where the first person has “Allow to Edit” but the option is not showing in the list. I am using a production account. I have attached screenshots of both the option not there and showing up (in my developer account).
Please let me know if there is something I can do.
Best answer by Michael.Rave
Have you checked in the DocuSign eSignature Settings in production if the recipient type is enabled? It is located under “Sending Settings” → “Enable allow to edit recipient”:
+19Have you checked in the DocuSign eSignature Settings in production if the recipient type is enabled? It is located under “Sending Settings” → “Enable allow to edit recipient”:
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
One of the possible reasons why the feature is not available on your end could be due to being not included in your current plan or could be a backend settings. But to further investigate this matter, could you please send me your account details via private message?
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Ma. Cassandra | Docusign Community Moderator
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