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Christopher McTiffenNewcomer

asked in Signing

Non-registered Users

Hello! Can non-registered DocuSign users receive and sign a document I send them, or do they have to register as a user with DocuSign first?Thank you!

8 hours ago

jgonzNewcomer

asked in Sending

any results in the authentication report

I am using the trial version and I don't get any results in the authentication report but it does appear completed in the status of the envelopes

8 hours ago

ClovisNewcomer

asked in Signing

How to retrieve a copy of a document that I signed electronically and did not have a copy and the link has expired

I am a tenant and the realtor sent me my lease to sign. After signing, he did not send me my own copy after he has verified it. He did not send me a copy and I did not download the document I signed. The link has expired. Is there any means by which I can have a copy of what I signed?

8 hours ago

DaveGNewcomer

asked in Templates

Is it possible to have more than one of the same template in a composite envelope

I’m just starting to implement composite templates for a client and so far everything is working great except for one thing. We have a government form that I want to include twice in the same envelope; each to be signed by a different attorney. When I add the second instance of the template in the envelope I get an alert that there are duplicate roles. I suppose the fix is to duplicate the template so that each template has distinct roles, but before I do that I thought I’d check to make sure I’m not missing anything.

8 hours ago

KenNewcomer

asked in Signing

Red box around fields

A client sent a document for me to fill out and sign. There are 4 columns with 4 fields across (left to right) each column. There is a red line around the 4 boxes in the top fields. The fields below this do not have the red lines around them. It I fill out these fields, sign the form and try to send it takes me to the fields hilighted in red as an error. I cannot get the red lines to go away. BTW the red lines around these boxes are present when I first open the link and have not started to fill it out. No other fields have the red lines.

8 hours ago

Robbie StandevenNewcomer

asked in Configuration

User Activity Report

Does the user activity report include deleted and voided envelopes in the sent and completed counts?

8 hours ago

dcapNewcomer

asked in Sending

Formatting

Why does the formatting on my word documents change when they are uploaded to DocuSign?

9 hours ago

Community UserLegacy User

asked in Configuration

One of our DocuSign users has two accounts with the same email id. But his account ID is different. How can i merge them or deactivate one account?

One of our DocuSign users have two DocuSign account with the same email id. But his account ID is different. How can i merge them or deactivate one account? I checked in Admin profile with the email Id, it is showing only one account in admin module. But somehow user is using both these accounts and facing issues because of that. Guide me to delete or merge his account.

9 hours ago

Cheryl MartinNewcomer

asked in Signing

Unable to read name and date fields once the document has been signed.

The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this? This is what it looks like once signed

9 hours ago

MaddeNewcomer

asked in Sending

Add reciepients with "recieve a copy"

Hi, when i send documents I often want my Account Managers to get a copy of the “envelope” so he/she can see its sent. But no one has got a copy ever. Is there an adjustment that´s missing on my profile or do you know why?

9 hours ago

S2j3mNewcomer

asked in Signing

CAustinNewcomer

asked in Templates

Template Matching Not Working for User

I am having an issue with other certain templates not matching for a user all of a sudden (has previously worked fine). The templates are shared with the user, the user has adjusted their matching percentage down to 20% but when uploading a document, the correct template will not pop up to choose. I try the exact document the user is attempting and the template matches at 78%. Any advice?

10 hours ago

NoorNewcomer

asked in Sending

Change of Designation

Hi, Once in Docusign how do I change a designation of a person that was inserted incorrectly

11 hours ago

ChelleSNewcomer

asked in Sending

Email Notifications

When I send an envelope all recipients (signer and copy received) receive an email notification; however I’ve noticed that when I correct an envelope and resend only the signer is receiving the email notification and not those that are copied. How do I change it so all recipients receive the email notification when an envelope is resent? Thank you.

11 hours ago

GMLonNewcomer

asked in Signing

not recieving new documents to sign

I am not receiving any new documents for signatory. I have checked email address on account and that which the suppliers are using? I do not even receive an email to notify me. Can anyone advise on this?

11 hours ago

Nazar akramiNewcomer

asked in Community Lounge

It seems impossible to get in touch with support!

Is there any way to get in touch with the support team?I have just discovered that I have been subscribed to a service without my knowledge or consent. I only intended to use the service to sign a single document, but it appears that I have been charged for months without realizing it. I believe it would be fair to receive a refund for the charges that I was not aware of.

11 hours ago

ASchmidtNewcomer

asked in Configuration

User and Envelopes migration from one account to another account

Hello,we are planning a migration from the sapphire account to the nttdata account.Could the users and the envelopes of the users be bulk exported and imported into the new system?i see the option to download the users but i dont see the option to export the envelopes of the users so they can be migrated as well.Could you please assist with some information how i can do it? Best regardsSchmidt

11 hours ago

PrabuNewcomer

asked in APIs and SDKs

Docusign Create

How to create an envelope with allowMarkup enabled using docusign Rest API? I am facing issues while creating an envelope.Docusign error: CANNOT_ALLOW_MARKUP: Account does not have permission to set Allow Markup." This error occurs only for few templates. Can someone help me in fixing the issue.

11 hours ago

AnastasiaNewcomer

asked in Templates

Create Templates / Button new is missing

Hello,I just started to you the up, and I did watch the videos: How too …Unfortunately, if I go to temples, I do not have the option to add new temples.Is there a reason for it, that the button is missing? How do I create a template without the button “NEW”?Thank you for all the helpanastasia

11 hours ago

BrookLNewcomer

asked in Identify

ID Verification

When adding the ID Verification on an envelope I am not receiving an actual copy of the ID the client has uploaded. I’m only receiving notice that they “Passed” the verification

11 hours ago

Tangible Srl SBNewcomer

asked in Configuration

Export custom data

Is there a way to export all the data contained in my envelope to a CSV file? I mean not just the default data (namely: EnvelopeId, Sender, Envelope Status, Subject, Created, Sent Initial, Last Sent, Completed, Voided, Voided Reason, Declined, Declined Reason, RecipientId, Recipient Name, Recipient Email, Recipient Type, Recipient Routing Order, Recipient Status, Recipient Viewed, Recipient Signed, Recipient Declined, Recipient Declined Reason), but also the custom content of my letter? For example, the name and surname entered by the user, their date of birth, marital status, etc.?

12 hours ago

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