Help Forums

Can you integrate docusign with Ping ? if Yes is there a specific tier you need to be purchasing ?

If I send a document to be signed can I edit it after? I will need to insert a date into the agreement after. Also, the signatory will need to have 2 witnesses verify as they sign, will they be able to update the document to fill in witness names?

Can I send a reminder to only the participants that has not signed the document? If I hit "Resend" will my document be resent to ALL participants? and will they need to sign the document once again? A

I need to get two signatures on a document. The first is the signer. The second is the witness. I know the identity of the signer so can send the envelope to the signer but the witness is not known to me at the time of sending the envelope as the signer can assign anyone to be their witness. Is it possible to send the envelope to the signer (as we have her details) let her sign it and then let her enter the witness details and route/send the envelope to the witness for signing?  I hoped “Signer reassign” would work but this only allows the signer to reassign it to someone else without the signer signing it themselves first.

I am the admin and want to make it mandatory for all our users to enable multi factor authentication (two-step verification). I can only find a support article on how users can enable this on their account but nothing on how an admin can default this to be enabled for all user accounts. We do not want to let users have this featured disabled on their account.

Almost every time I have CC'd someone to receive a copy of a document, they reply to me with an email along the lines of "Wasn't this supposed to be sent to X?" My boss was actually pretty upset once because he thought I had messed up who was supposed to sign an important document.It's confusing to the non-signing recipient when their first email from Docusign is the unsigned copy and I am tired of explaining that the 3rd (1st is the unsigned, then the notification that it was "viewed", and finally the signed copy) email from Docusign will be the actual signed document.Any way I can edit notifications so when I CC someone to receive a copy, they only receive an email when the document is actually signed?Thanks, 

What is the difference between needs to view and receives a copy?

Is there an expiration on the docu sign link?

When configure the DocuSign Demo using DocuSign Admin, it was failed during connect DocuSign to Salesforce. I have tried two different Salesforce orgs, but still the same.

How do I remove docusign from my computer.

I need to e-sign a doc and then send in P7M format. Is this possible? Thanks Community!

"The specified envelope has duplicate recipients." This is my error message, however I need a person to sign off twice. What can I do? Thanks

​We have a rather unusual situation where we need to email completed documents to government agencies after signing, and the signed documents must also be password protected prior to emailing since they contain confidential information. We have found we cannot password protect an already-completed DocuSigned pdf. We also can't add the government agency recipient as a "receives a copy" when the envelope is routed for signature since there are additional documents outside of DocuSign that need to be submitted along with the completed envelope. Can anyone suggest a way to securely forward an envelope to a third party after completion?

After signature, I am been receiving an answer: " Unable to locate certificate on your device" . Does how to get it done

We have a Signer who will be unreachable by email for the next six weeks and need his signature on a document. I'm hoping to send it to him via text message so that he can access the link to sign from there, without having to access his email.

I used to be able to send two templates in one envelope- there used to be a link after the "start" screen and if you clicked that you could select multiple templates.Anyone know what happened to this function? Is there another way?

How do I create a Seal or a Stamp ?

I am trying to draw a new signature and I keep receiving the following message: "There was an error creating the signature, please try again." I'm drawing the image so there are no upload or size issues. Can someone please help?

Hi all, Just a quick question - if you use the "Sign a Document" feature when uploading a new document does this consume an envelope? I.e. do you have to pay just to place your signature on a document? Many thanks, Dan

Good morning, we are an EU based company. On our invoices there is no VAT charged, correct in any case. However, I can't figure out if DocuSign has an EU VAT ID (in which case I need to apply reverse VAT charge) or not. Thanks

Hello, I cannot seem to find how to sign with the Topaz signature pad. I have been able to capture signatures on the Topaz on https://sigplusweb.com/sign_chrome_ff_sigplusextlite.html. I installed the SigPlusExtLite to the computer desktop. I also added onto the browser the extension, DocuSign eSignature for Chrome. Also, Docusign has access to the site. The NEW button is displayed as well as the drafted documents that are from the Docusign site. Then I click the CONTINUE button, and the document is sent to the DocuSign site. However, the page only has the option to UPLOAD, USE A TEMPLATE, or GET FROM CLOUD. I cannot see where to go from that point. There is no option for the Topaz signature capture.

​I have sent 2 docusign envelopes but the recipients never received them.On my end, it looks like all the required fields have been entered.

I am creating a template that is go to go to multiple signers (employees). The document should not go to each recipient in order, but each signer has their own document. They also need to fill in two fields on the document, but those fields should not be seen by the other recipients (they are unique to each employee). I would like to send in one envelope to avoid using up allocated "sends"

I'm having this error : Error: System.CalloutException: Web service callout failed: WebService returned a SOAP Fault: The UserID does not have a valid membership in this Account. faultcode=soap:Client faultactor=missing in Web.Config... any Ideas?

How do I configure DocuSign to wrap the Text at the end of a Text Box so the user can keep typing on the next line instead of the text running off the side of the document?