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Purchased a plan. still can not send an envelope

  • January 24, 2024
  • 2 replies
  • 397 views
Y
Newcomer
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I am a new user to creating and sending envelop. Created 1 yesterday and sent. It had problems like it wanted all to sign at the same time. suggestion: if there are more than 1 recipients, auto-order. Anyways, I created another envelop, deleted and another. Now when I was about to send, got a message that no more ‘send;, upgrade. So I did that and bought annual plan. But still can not send a document to sign. Frustrating. Please help.

 

Thanks

Yad

Best answer by nathaly.monge

Hello @Yadsingh ,

 

Thank you for reaching out here in the DocuSign Community.

 

I’m sorry to hear that you still don’t have any envelopes left after upgrading, I understand this is frustrating for you.

 

Regarding the signing order, there is a feature under Settings > Sending Settings called “Enable signing order by default” which adds the signing order automatically: Fields and Properties

About your purchased plan that doesn’t show envelopes left, can you try the below troubleshooting:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

2 replies

N
Community Moderator
Forum|alt.badge.img+17
  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • Answer
  • January 26, 2024

Hello @Yadsingh ,

 

Thank you for reaching out here in the DocuSign Community.

 

I’m sorry to hear that you still don’t have any envelopes left after upgrading, I understand this is frustrating for you.

 

Regarding the signing order, there is a feature under Settings > Sending Settings called “Enable signing order by default” which adds the signing order automatically: Fields and Properties

About your purchased plan that doesn’t show envelopes left, can you try the below troubleshooting:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N
Community Moderator
Forum|alt.badge.img+17
  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • January 31, 2024

Hello @Yadsingh ,

 

If you found my response to be a useful solution to your question, could you please click the "Accept as Solution" button at the bottom of the post? It helps other community members who might have similar questions.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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