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I created a powerform. I selected someone other than myself to begin completing the form, but the form started with me instead. Is there a setting I need to change so the form begins with the person listed at the start of the form?

  • January 25, 2024
  • 2 replies
  • 69 views

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Am I missing a setting?

Best answer by nathaly.monge

Hello @DanGarTx ,

 

If you found my response to be a useful solution to your question, could you please click the "Accept as Solution" button at the bottom of the post? It helps other community members who might have similar questions.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

2 replies

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  • Community Moderator
  • January 26, 2024

Hello @DanGarTx ,

 

Thank you for reaching out here in the DocuSign Community.

 

I’m sorry to hear that the Powerform is not working as expected, I understand you choose someone else to start the envelope but it is starting on you.

 

Please confirm that the following 2 points are true on the template that is being used for the Powerform: 

Template Requirements for PowerForms

  • A signing order is set
  • The first recipient is blank (if it is and you are clicking on the link to assign the first recipient, that won’t work, the needed recipient has to click on the link themselves): 

    Template Requirements for PowerForms

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Forum|alt.badge.img+17
  • Community Moderator
  • Answer
  • January 31, 2024

Hello @DanGarTx ,

 

If you found my response to be a useful solution to your question, could you please click the "Accept as Solution" button at the bottom of the post? It helps other community members who might have similar questions.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!