Solved

unable to buy the DocuSign plan.

  • 24 January 2024
  • 2 replies
  • 42 views

Badge

I was trying to purchase the license version, but after entering the card details, the payment failed. When I tried to purchase again, it shows I have purchased the standard plan. How can I confirm whether my DocuSign account is a trial version or a licensed version?

icon

Best answer by nathaly.monge 25 January 2024, 15:20

View Original

2 replies

Userlevel 4
Badge +11

Hello @irfan,

 

Thank you for reaching out here in the DocuSign Community.

 

I’m sorry to hear that the system gave you a hard time purchasing your plan, I understand you would like to know if it is still on the trial version.

This information should be available for you under Settings > Plan & Billing. I recommend you open your account using an Incognito Window: View Plan and Billing Information

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
Badge +11

Hello @irfan,

 

If you found my response to be a useful solution to your question, could you please click the "Accept as Solution" button at the bottom of the post? It helps other community members who might have similar questions.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Reply