Message box not Showing in Document after Signing

Question

Hello,I was trying to put a text box comment into my document that stated why my training was late in being signed. However, after I sign off on the document, the text box just disappears and cannot be found. I have to add that another signatory had to sign after me. Is there something I am doing wrong? Any help would be greatly appreciated.Thanks,Alex

Alex.W · Accepted Answer

Hi Chris,Sorry for the late reply. The Envelope ID was:4c8989bb-f3b0-410b-8331-080dbc1cec92I’m not sure what happened, but now the text box is there? I created another document request a few days ago and the text box at the end is showing now as well. I think it was a glitch on my end; I think this ticket can be closed. Apologies for the confusion, I really appreciate your help in this issue.Regards,Alex

Christopher.Alpizar · Answer

Hello @Alex.W,Thank you for reaching out here in the DocuSign Community.I apologize for the inconvenience, I know the importance of having the field information shown in the envelope as needed, I understand that after an envelope is complete the information of a text field is not showing.To clarify, did you set the field as optional or required?Would it be possible for you to provide the envelope ID of the envelope that is presenting this issue?Is this the only envelope presenting the error?Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan.Compare eSignature plans & pricing.Let us know if you need further assistance with this.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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