Help Forums

How do I request from the receiver to upload a copy of a drivers license and ssn card as part of an envelope template?

Why do I get the following error message - 'Account does not have permission to set Allow Comments.' I can't find any settings to disable comments?

If I "Resend" the document, is it resending to those who haven't sign the document yet?

I keep getting signatories telling me they tried to sign a document but it has expired. I have to resend documents that were only sent a week ago. There is no way to set an expiry date, how do I find a document's expiry date? AND how do I change it?

Dears， Can you help me to solve the following problems? 1. How to remove the code in the upper left corner of docusign 2. Can I remove the Docusign watermark from my docusign e-signature? I look forward to your reply, thank you very much!

Can I use one envelope to send the same agreement to multiple people? Each agreement only needs one person to sign, so I'd be looking for 50+ agreements as a result. It's a consent form for an event.

If I want to send a disclosure with lots of blanks, how can I do that so the recipient can fill the document online?

HelloIs it possible to have the signed documents uploaded automatically to additional objects/records and not only to the object/record which is the source for the document/envelope?E.g. the document/envelope is triggered from the opportunity record; once signed/completed the signed documents gets uploaded/attached to the opportunity record automatically;is it possible that the signed documents also get uploaded/attached to the account record automatically? can this be configured?

How do I make a change to a document already sent to my client?

I've been given a new template to upload. I cannot find a place that allows upload of new template.

We are using the e-signature but we only want the last person in the flow to receive a copy. How can we prevent any other signers to receive a copy once the flow is completed?Many thanks

client cannot sign their full name

Hi All, My understanding is that DocuSign checks the validity of the QES signature of the signer before accepting it and moving forward the envelope. Is it correct? If so, how does it work? Is there any written resource/document that explains it? Thanks

The Signee's name is correct, but the email address was input incorrectly and now it has been saved incorrectly by the Docusign auto-fill. This person signs 75% of our documents, so it's a real pain. Is there a way to edit what has been auto-saved?

After a recipient signs, I found out that they need to make corrections. How can I have them do this without having to have them start over?

Is it possible to make a correction to a document within an envelope after at least once signature has completed?  For example, if a reviewer/signer makes a comment that requires a change, can that happen within the envelope, or do we withdraw the envelope, and start the process over, uploading the corrected version of the document? Thank you!

Hi, not sure why there is now an expiry date in documents I send out for signing. Please help. Thank you

how do I change an email address that was typed in incorrectly

Can I resend and envelope to just one recipient and not to the entire group (who have already signed)?

Please how can I bulk download (export to my local PC) 800 signed contract documents?

As a sender is it possible to receive an email notification when signers signed the document and it's sent to the next signer, instead of when they opened the envelope? That would be much more helpful.

In some situations, we would like to signer (person A) to send the document to an additional reviewer (person B) before the signer can sign. This is dynamic and not determined by the sender. How do we implement such an option in eSignature Normal Flow:Sender --> Signer A --> CompleteDynamic Flow:Sender --> Signer A --> forwards to Singer B for review --> Signer A --> Complete

I have accidentally added a second recipient to a signature request, I have the main signature can I remove the other recipient without resulting in me losing the main signature?

How do I add witnesses for signers? The option does not appear. I have a paid business account. I am in Canada...this is the reason I bought the account!

Does DocuSign have the ability to prompt the esignatures to a document without dragging them into place?