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Send Envelope

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I just paid the $15.00 to start docusign (have always had free version)… so why can’t I send an envelope? It’s telling me I need to pay… but I just did??

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Alexandre.AugustoAnswer

Docusign Employee

Hello, @Kathryn.K

After you login to your account, take a look if you’re using the new account, You can do this checking your Profile (click in your initials) and verify if there is a Switch Account option, select the new account.

See the figure:

I hope that helps!

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

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Kathryn.K

Author

Newcomer

NEVER MIND… FIGURED IT OUT

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Alexandre.Augusto

Answer

Docusign Employee

Hello, @Kathryn.K

After you login to your account, take a look if you’re using the new account, You can do this checking your Profile (click in your initials) and verify if there is a Switch Account option, select the new account.

See the figure:

I hope that helps!

Best,

Alexandre

Translate

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

N

nathaly.monge

Docusign Employee

Hello @Kathryn.K ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.