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8463 Topics
C
Docusign Employee
Community UserLegacy User
asked in Mobile
How to access drafts folder from mobile device?

Is there no way to access the drafts folder from a mobile device? The filters options under manage only has who it's sent to/by and the date range. Also, requesting desktop version of the site does not work. I'm using chrome app on iOS.

721
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can you put a delay timer on when Document can be signed?

Hi There. Just wondering if there is a way I can put a minimum amount of time to have elapsed before someone can docusign a document? To give a bit of context here, we send documents out that our Customers have to have for 24 hours before they can sign (for compliance). Can I make it so I can send it to them, but they cannot docusign until that 24 hours has elapsed? Thanks!

571
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can't Login on my New MacBook Air

I recently purchased a new Macbook Air Laptop and when I try to Login onto Docusign I can't. The only thing that happoens is the little wheel keeps spining round and round, round and round, round and round lol. Any help would be appreciatied.

1210
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I sign the document myself?

How do I sign the document myself, before sending it, and without having to email it to myself?

1110
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Rooms
Do i have the wrong program?

My Program does not have Strikethrough mark up tab on left side. Do i have the wrong program for realtors? How do I find what product i have?

141
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Making changes to a signed Docusign contract

Hi, I recently signed a DocuSign document which was then signed by the other counterparty. However, later I realized that I had entered incorrect information in one of the fields. I understand that once a document has been signed, it cannot be changed or voided. What are my options at this point? I can request the document again and re-sign it with the correct information but how do I void the previously signed document? Thanks.

640
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Time Stamp

The timestamp in now automatically coming up with the date stamp. I have noticed that the time does not match my computer's time (the current time) and it does not seem to be the correct time when my clients' sign. When I enter date and time manually (or allow my client to when they sign) the auto stamp is always wrong and does not match near the time the document was signed. Putting the timetable of the signing off.

880
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to make User silent Activation in DocuSign?

I need some guidelines or documents to make User silent Activation(directly activate the User without sending the email) through API or UI in DocuSign.

471
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Auto Responded: Correct to fix email address errors.

I sent a document to two recipients both with the same email address. The first recipient received and signed the document. The second recipient did not receive the document and I got a message saying "Auto Responded: Correct to fix email address errors." How can this be if both recipients had the same email address and the first recipient received the document?

791
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Edit my initials on my signature

How do I edit my initials on my signature? I have two choices only: Add or delete. So I added the same signature, but the initials keep only using my First and last initial. I'm trying to include my middle initial, which is on my signature as my official DBA. Any input would be greatly appreciated, thanks!

1062
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Are there any real Manager reports to see all of their shared employees?

Hi, Are there any manager reports that can see a list of what's pending and what's completed based off of each of their shared users? OOB it looks like they have to click one by one on each user's shared envelopes to see this information. It'd be beneficial at a Manager level to see a dashboard of pending and completed information in a time frame of all of their employees.

400
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to stop automatic reminders for one envelope?

My client would like me to stop the automatic reminders until they are ready to sign. They are reviewing and awaiting internal approvals. Can I stop the reminder until they are ready to sign?

1030
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Bulk Send - need to test first

Hi folks, any help really appreciated. I'm new to the DocuSign product. I need to send out a contract to around 500 customers using bulk send but want to do some dummy run testing first to check all is in order before hitting send to everyone. Is there a way of doing this? I have gone through the whole bulk send process using my test email accounts and got it working as I want it to, but when I go to replace them with the live data, the signing fields are lost each time. Thanks in advance,

700
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How does DocuSign handle no set signing order with multiple signers?

For instance, say a document needed three different signatures, but the sender didn't care about the order those signatures were added. Since there is no signing order, all three signers get the email to sign at the same time. If Person A signs before Person B, does Person B sign a version which includes Person A's signature, or does Person B sign a blank version? Does DocuSign have a way to add all those signatures to the same document? Or would it be best practice to always include signing order, even if not necessary?

4500
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Admin Viewing Senders Drafts

As an account Admin, I need to view a draft using the Shared Envelope view. I can view the Inbox, Sent and Deleted folders but I am unable to view drafts. I tried using Search too. Any idea how I can see a senders drafts?

121
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Failure in Template Matching

Hi, I am facing a problem in template matching. Below steps describe the problem An agreement is generated from our loan system in PDF I use this agreement (10 pages) to set up my template i.e. create placeholders for Signatures and Date Signed (these are on page 10 i.e. last page) (I add a location "auto place" to these fields based on a key word) To test the template, I upload the same PDF into an envelope, the template match works perfectly Now to test whether my location auto place is working correctly I take a print out of the PDF through which I had set up the template Insert a blank A4 paper to make it page no. 10 so that page 11 is the one on which customer is supposed to sign (agreements for different customers can run into different no. of pages) Total pages now are 11 I scan these 11 pages as a PDF with page 10 being the blank page and page 11 as the page where the customer should sign The scanned PDF is uploaded in an envelope, but no template match is suggested by the syst

1683
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
In what plan does the "approver" feature appear?

I would like to add an "approver" to the signing order of documents with multipe stakeholders. I do not want the "approver" to sign/initial - I just want them to be a gatekeeper. I have read this feature exists, but I cannot locate it on Web. What version/plan do I need to use this feature?

2460
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature API
DocuSign API Supress email notifcation for embedded signing experience

Hello All, I have a question on restricting email notification on the below scenario, can you please help on this Scenario, 1) We create an envelope from an internal application using REST API 2) We are not adding this entry "<embeddedRecipientStartURL>SIGN_AT_DOCUSIGN</embeddedRecipientStartURL>" for selected recipients. Because we would like to give user same experience for electronic signature or hard copy signature process. So user can have a embedded DocuSign signing link in an internal application but not standard DocuSign email notification for signing. 3) After completing the step, user is receving an email notification from DocuSign like below Email Subject : Signed: Please Sign: Your Northern Trust New Account Documents Thank you for signing your documents. If you did not DocuSign with {recipient name}, please contact support. I understand above notification is for security purpose, we receive every status update from DocuSign and feed internal application. So in case some on

700
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Multiple Recipients

Hello, I have a question about a template I created a few months ago. The templates first recipient populates data on the documents within the envelope and then two rcipients that must sign follow. When I originally designed and tested the template, the signers were only able to see only their form(as intended) and were able to edit the optional fields the first recipient may have filled in on their respective form. I just tested this and the signers can no longer edit any optional fields the first recipient could optionally fill out. Was this impacted by the Spring '18 release or is this functionality no longer offered? Thank you for your help in advance!

330
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to Place DocuSign Icon on desktop

How do I place the DocuSign logo on my desktop?

2081
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can DocuSign link to Excel?

I have not used DocuSign before but have been asked to find out whether DocuSign can do the following: From a template form, create a new form outlining a particular job to be emailed to a client for their electronic signature and return. Ok so far. But then they would like the form to be linked to an excel spreadsheet so that either the information that goes on the form in the first place can be pulled from Excel - or vica versa - with information from the completed/signed form then going back into an Excel spreadsheet. I hope this makes sense. Thank for any guidance!

1580
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Allow to Edit

Hello, I recently migrated from the Classic DocuSign experience to the New enviroment. Upon creating a new template in the new enviroment, I noticed the abilty to set a form field to be editable by other recipients was not there. I am aware of the document markup feature, however, I am not interested in allowing our recipients to have that much control over what they can edit. Isolating the users ability to edit only fields I set as editbale is ideally what I am looking for. Is the "Allow to Edit" feature available in the New DocuSign Experience? If so, why isn't it a visible form object setting? Thank you in advance for any help or suggestions!

682
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Need Date Field & Date/Time Field

My documents require a Date field (DD/MM/YYYY) for the signature line. They also require a seperate field for Date & Time. Is there an easy way to do this?

2580
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do you clear or reset a radio button?

How do you clear or reset a radio button

8460
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Envelope Expired and got Voided. How do Un-void the envelope? I only sent it a week ago.

Envelope expired after sending a week ago and voided out my envelope. How do I un-void the envelope?

1851
C
Docusign Employee

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