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Ask questions, get unstuck, and keep moving forward with Docusign. Then pay it forward by helping others.

9816 Topics
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Newcomer
Allan LNewcomer
asked in eSignature
DocuSign connector to SAP Business One

I am looking for proven connector of DocuSign to SAP Business One - Hana and MS SQL Server - V10.Can anyone help me here?

572
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Community Moderator
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Newcomer
ElivalNewcomer
asked in eSignature
First time user - can't sign my document

I’m a first-time user and I have no idea what to do. I applied for a university and its admissions office sent a document for me to sign using Docusign through my email, but after I click “Review Documents” I don’t know what to do from there. I clicked a link that was sent along with the email on “How to sign a document” and it said that I should click “Continue” on the top right corner beside “Other Actions”, but the problem is instead of “Continue” I can only see “Close” beside it. I thought making an account would help me see the “Continue” button, but it’s still the same despite that. What should I do? It’s been around 3 days since I got my email and I don’t want to miss my chance to get into this university.

1802
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Community Moderator
C
Newcomer
creditbobNewcomer
asked in eSignature
Creating an Either or Option in a document

I want a client to be able to select a different payment method like ACH or Credit Card with the associated details required. This is mandatory before a document can be signed.

1002
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Community Moderator
D
Newcomer
DiegoDiasGALERIANewcomer
asked in eSignature
Transfer powerform agreements to group

I have a powerform and i want to transfer all signed agreements to a group. Is it possible?

122
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Community Moderator
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Newcomer
LAWNewcomer
asked in eSignature
Change the email on the Envelope

I set up a 2-signor signature form pdf that is initiated by smartsheets.The test of the docusign presents with my personal name “Leslie has sent you a document to review and sign” and includes my email.I need to change that.How? Thank you

232
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Community Moderator
Inbar.Gazit
Docusign Employee
Inbar.GazitDocusign Employee
posted in General
That’s a Wrap for the Inaugural Docusign Discover: Amazing cool stuff!

Wow, what an event! So many innovative technologies, so many things to show and demonstrate. Last week was simply a blast! First, I want to thank our developer community for your ongoing support and for pushing the boundaries of agreements. Your contributions have been instrumental in our evolution from an eSignature provider to a comprehensive end-to-end agreements platform designed to better support your innovations and empower you to build confidently with Docusign. So, let’s start from the beginning! We prepared an agenda full of great speakers for you. They included guest speaker, Patrick Chanezon, VP of Cloud Developer Advocacy at Microsoft as well as our top executives, including our CEO, Allan Thygesen; our CTO, Sagnik Nandy; our CPO, Dmitry Krakovsky; and our President of Growth, Robert Chatwani. They all came on stage to tell our attendees, both in person and online, about the new exciting release of Docusign for Developers! During the keynote, everyone heard from our experts

961
Deva.DeDios
Community Admin
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Newcomer
amyballenNewcomer
asked in eSignature
Bought Real Estate monthly subscription - Can't access Form Libraries - Can't sign in to support account

Hello, I bought the Real Estate plan and Form Libraries are not showing up under Templates. I also cannot sign in to the support account to request a callback. Please help.

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A
Community Moderator
D
Newcomer
ds1Newcomer
asked in General
Your support site does not work

I can’t even log in or submit a request for help what a joke your company is

292
A
Community Moderator
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Newcomer
ExPatNewcomer
posted in eSignature
Feedback on Language Options for Business Users on the Japanese Website

I’m currently evaluating this platform to see if it fits my business needs, but the language limitations on the Japanese site have created a somewhat negative experience. As my business is conducted in English, navigating the main site in Japanese has posed some challenges. While Google Translate is an option, it’s not ideal for a professional assessment where ease of use and accessibility are critical factors. I appreciate that there is an English option on the support site, which has been helpful, but this functionality doesn’t extend to the main site. This inconsistency can create frustration, especially in an assessment phase, where I’m looking to gauge the platform’s usability for my business. I believe implementing an English language selection on the main site, similar to the support section, could help users like myself make a more accurate evaluation of the platform’s suitability. Could the development team consider adding this feature? It would create a more seamless experien

132
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Community Moderator
S
Newcomer
SbhuvanNewcomer
asked in Other
How to populate a table in docusign template

Our client is integrating ServiceNow with Docusign for a form signature flow. Created a docusign template and assigned all the necessary fields to recipients. The template has a table and it needs to be populated with data from ServiceNow and the number of rows in that table is also dynamic and determined by the data from ServiceNow. I need help on how to configure this table in template whether to create each row as custom field and assign it a label or is there a better way to configure it.  

1453
A
Community Moderator
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can a 3rd-party auditor verify DocuSign-signed documents printed on paper?

Is it possible for a 3rd-party to simply verify the authenticity/legitimacy of the DocuSign-signed documents by looking up the "Envelop ID" or other alphanumerical identifiers that appear on the printed document?Can an auditor go to a website or a DocuSign portal to type-in the alphanumerical "Envelop ID" or other identifiers that appear below the DocuSign signatures to see that these are indeed real? The auditor simply wants to select some random samples to check and make sure that the printed pages of the PDFs are not some elaborate graphic creations by an artist.

144313
A
Newcomer
K
New Voice
Kat0120
asked in eSignature
Research if there is a different approach besides using DocuSign Monitor (additional cost) for an Admin to receive a notification/ pull a report when a user(s) and recipient(s) have the same IP addresses.

Besides using DocuSign Monitor, as an Admin, would there be a way to pull a report or get notification once a user(s) and recipient(s) have the same IP addresses.

443
K
New Voice
S
Newcomer
sneha1Newcomer
asked in eSignature API
Shared Folder API for getting info of User

I need to get information of user who all have access to shared folder under template in DocuSign via API also i am not getting this information of shared folder under Folder view from CData.

180
S
Newcomer
S
Newcomer
ScrippsNewcomer
asked in eSignature
how to open view Docusign past years

I want to open Viewdocusign which I signed in 2021

142
C
Community Moderator
D
Newcomer
ds1Newcomer
asked in eSignature
Does DocuSign even have a customer service team

You took my money but didn’t explain why or what it was for. I have submitted ticket after ticket and no repsonse. you customer service is non existent. What is the purpose of contacting you if you never respond or return messages no phone number no email just a form box that at certain times does not even let you submit a questions your company is horrible

432
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Community Moderator
J
Newcomer
jkohoutNewcomer
asked in eSignature
Unable to complete "correct" action

I am the owner of the envelope and I cannot correct the envelope. I mistyped the email of the second signer. The second party already signed so it would look very unprofessional if I need to ask for resign. Envelope id:removed due to personal information See attachment. When “correct” is clicked, this error appears: “Unable to access the envelope.”Why? Please help.

585
C
Community Moderator
V
Newcomer
VivianBeltranNewcomer
asked in eSignature
Cannot submit support case

This is an urgent inquiry inside of an even more urgent problem: I am trying to open a support case because my account is suspended and I don’t know why. It isn’t a payment issue. However, I can’t even request to open a support case because every time I try to fill out the summary field, it gives me the error shown in the screenshot below.What I’ve tried:Typing in the summary manually Copying and pasting the summary from a plain text editor Using 3 different browsers Attempting with and without a VPN (using an IP address within the US) Typing in all lowercase Clearing my cache Restarting my browser Restarting my computerNothing I do allows me to submit a valid entry to this field, and since it is a required field, I cannot open a case without it.Has anyone else experienced this?

392
C
Community Moderator
Q
Newcomer
QuicksilverNewcomer
asked in eSignature
How can I speak with an agent?

I requested a callback a couple of days ago and did not get one.  How can I reach an agent?

142
C
Community Moderator
D
Newcomer
ds1Newcomer
asked in eSignature
horrible customer service

no way to contact you, no way to ask for help, no way to submit a ticket, your company is a joke

252
C
Community Moderator
I
Newcomer
it_tn20Newcomer
asked in Microsoft
Sharepoint Error : Not Found

Hello ,I had a rule setup in docusign to send all signed documents from a specific user to sharepoing folder, its returning error from last couple of days with error code :not found .I re-mapped the sharepoing site/folder. Is there a way to re run the rule so failed documents can be submitted to the designated folder Thanks,

262
C
Community Moderator
F
Newcomer
firsttubeNewcomer
asked in eSignature
Resend envelope to 1 person out of 4 who has already signed

I have an envelope that was sent to 4 people for signing in a specific order.  The first person signed.  The second person signed but has since told me they made a mistake on one of the radio buttons.  Can I resend it to just that second person?  When I go into the Correction screen to resend, it looks like it is only going to send it to the people who have not signed yet.

951
M
Rising Star
C
Docusign Employee
Community UserLegacy User
asked in Payments
How do i cancel a subscription and request a refund?

How do i cancel a subscription and request a refund?

10737
E
Newcomer
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in eSignature
Docusign Integration Tutorial with Power Automate and SharePoint

Hi! I just published a new YouTube video on how to create a full custom integration between Docusign,SharePoint, and Power Automate.You'll learn how to bypass the limitations of the standard out of the box Docusign for Sharepoint integration, leveraging Power Automate.Using Power Automate, you’ll be able to generate Docusign documents using SharePoint data in 1 click. The integration also automatically tracks signing status and retrieves what your recipients enter in form fields back to your SharePoint list. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

4850
sofian_solusign
Troubleshooter
N
Newcomer
NickAllanNewcomer
asked in Docusign Admin
Setting Up JIT Provisiong with Azure AD

Hi all,We have successfully set up SSO between Azure AD and DocuSign, and have started work on implementing JITP.We have setup AAD Groups which we would like to use to dynamically assign users to different accounts within DocuSign e.g. Group Dep1 will have the user add to Dep1 account in DocuSign.We are thinking we could use extension attributes in the AAD group to send the SAML Assertions but have not had much luck.Hoping that someone has been able to successfully set theirs up in a similar way or can provide some insight to assist us in setting up these dynamic groups to map the accounts. Thank you

1843
A
Community Moderator
L
Newcomer
love tingtingNewcomer
asked in eSignature
custom fields's validation in envelop

hello everyoneI need your help.I didn't see any custom field validation method in the official documentation. Is there a good way to set validation? Or can I write code on docusign for validation?

493
A
Community Moderator

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