Legacy User

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I cannot drag initial and signatures fields to documents- take multiple tries and hit and miss

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Never experienced this issue before- trying to send contract but cannot drag initials or signatures fields

eSignature

C

Community ExpertAnswer

Docusign Employee

Hi!

You're welcome. So, you're using Safari, can you clear the cache and cookies and try again or, if you have an additional browser downloaded (such as Chrome) try to access DocuSign in the different browser.

How to Clear Cache/Cookies of Various Browsers: https://support.docusign.com/en/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-Browser

Donna

C

Community Member

Legacy User

H,

Welcome to the DocuSign Support Community!

Are you using the app or the website? If you're using the webiste, are you able to dragand drop the initial and signature fields if you use a totally different browser?

Donna

Community Moderator

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C

Community Member

Legacy User

thank you for getting back to me. I am logging into the website from my iPad like I have always done. Have never experienced this.

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C

Community Expert

Answer

Docusign Employee

Hi!

You're welcome. So, you're using Safari, can you clear the cache and cookies and try again or, if you have an additional browser downloaded (such as Chrome) try to access DocuSign in the different browser.

How to Clear Cache/Cookies of Various Browsers: https://support.docusign.com/en/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-Browser

Donna

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C

Community Member

Legacy User

That worked- thank you so much, and have a terrific weekend-

Dixie

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P

PrivateUser

Newcomer

Hello, I have tried clearing my cache in 3 different browsers and I still can’t drag and drop the signature field (or any other). I also haven’t experienced this issue before. Please advise, thank you

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