I cannot drag initial and signatures fields to documents- take multiple tries and hit and miss

Question

Never experienced this issue before- trying to send contract but cannot drag initials or signatures fields

Community Expert · Accepted Answer

Hi!You're welcome. So, you're using Safari, can you clear the cache and cookies and try again or, if you have an additional browser downloaded (such as Chrome) try to access DocuSign in the different browser. How to Clear Cache/Cookies of Various Browsers: https://support.docusign.com/en/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-BrowserDonna

Community Member · Answer

H,Welcome to the DocuSign Support Community!Are you using the app or the website? If you're using the webiste, are you able to dragand drop the initial and signature fields if you use a totally different browser?DonnaCommunity Moderator

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