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Never experienced this issue before- trying to send contract but cannot drag initials or signatures fields
Solved
I cannot drag initial and signatures fields to documents- take multiple tries and hit and miss
- Legacy User
Best answer by Community Expert
Hi!
You're welcome. So, you're using Safari, can you clear the cache and cookies and try again or, if you have an additional browser downloaded (such as Chrome) try to access DocuSign in the different browser.
How to Clear Cache/Cookies of Various Browsers: https://support.docusign.com/en/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-Browser
Donna
- Legacy User
H,
Welcome to the DocuSign Support Community!
Are you using the app or the website? If you're using the webiste, are you able to dragand drop the initial and signature fields if you use a totally different browser?
Donna
Community Moderator
- Legacy User
thank you for getting back to me. I am logging into the website from my iPad like I have always done. Have never experienced this.
- Docusign Employee
- Answer
Hi!
You're welcome. So, you're using Safari, can you clear the cache and cookies and try again or, if you have an additional browser downloaded (such as Chrome) try to access DocuSign in the different browser.
How to Clear Cache/Cookies of Various Browsers: https://support.docusign.com/en/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-Browser
Donna
- Newcomer
Hello, I have tried clearing my cache in 3 different browsers and I still can’t drag and drop the signature field (or any other). I also haven’t experienced this issue before. Please advise, thank you
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