How to solve this error message "This envelope contains more than one document to sign. You can onlysign one document at a time with . To finish signing, as the sender to combine all documents into one and resend the envelope."

Question

This error message appeared after the signer tried to sign using Singpass on the 3 separate documents in one envelope. “This envelope contains more than one document to sign. You can only sign one document at a time with . To finish signing, as the sender to combine all documents into one and resend the envelope." Please advise solution.

Jenny.Martin · Accepted Answer

Hello ​@Iwanttogohome,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer✅"by clicking “Select as Best” to make it easier for other users to find.Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Jenny.Martin · Answer

Hello ​@Iwanttogohome,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. Rest assured that I will do my best to help you.This issue arises when sending an envelope using Singpass and the recipient is required to sign multiple documents within the same envelope. Currently, there is a limitation allowing only one document requiring a signature per recipient. If multiple documents require a signature, an error will occur.To work around this limitation, you have two options:Merge multiple documents into a single document: This ensures the recipient can sign without encountering the limitation.Adjust the routing order: Add the recipient multiple times in the sequential routing order to match the number of documents they need to sign. For example, if the recipient is required to sign 3 documents, they should be added 3 times to the routing order, each with the Singpass Signature Type applied. Other tag types can be included without any issues.Please note that if the recipient is added more than once, they will need to complete the Singpass authentication process separately for each document within the envelope requiring their digital signature.At this time, the integration is being enhanced to allow multiple document signing within a single session. There is currently no ETA.I hope you find this helpful.If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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