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Hello,

We are trying to change the Account on which the Docusign eSignature/M-Files integration is running but we cannot.
Right now the integration is live on Account A of a specific user and we want to move it to Account B of the same user.
Even thought we changed the default account of the user and reauthenticated the user, it seems like the refresh token is still authenticated to Account A.

  • Is there a way to force the expiration of the refresh token?
  • Is the Connected App that we see on the user called “app.docusign.com Version 1.x” related?

Thanks in advance,
Christos Mouskos

Hello,

 

To transfer a key to another account, you need to open a case with support for them to iniate that change. You will find that in the following faq: 

https://support.docusign.com/s/articles/DocuSign-Developer-FAQs-General-Administration-and-Authentication?language=en_US

 

  • You cannot force the expiry of a refresh token the default is 30 days then you need to regenerate another
  • Connected apps show the apps that you have given permission for as the user

 

Hi Sean and thanks for the reply,

We have M-Files with build-in Docusign integration.
Under Apps an Keys, I cannot see any integration keys.

Thanks in advance,
​​​​​​​Christos Mouskos
 

 

Hi,

 

If that is a third party integration, you may be using their integration key thats why it wouldn’t appear as you didn’t create the integration key.

You need to chat to the M-Files support team who will have built the solution. Docusign support will only be able to assist if the Third Party support team can confirm that the issue is a Docusign issue 

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