@tierneywelch 

The signature block for CFR Part 11 accounts cannot be changed as this is required to be compliant with the CFR Part 11 regulation, same applies for the signing reason which is mandatory for CFR Part 11 accounts.

You need a non-CFR Part 11 account to only have the DocuSign Frame around the signature. This is the reason, why CFR Part 11 customers typically also have an non-CFR Part 11 account for use cases that are not related to CFR Part 11.

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​@DocuSign

When an organisation adds on CFR pt 11 to their account, why does the whole account change to CFR pt 11 enabled?  Surely it’s obvious that this should be an add-on and the organisation still requires to have the basic DS send/sign for the majority of its documents??

​@RLT 

The CFP Part 11 module gets enabled on an account level. It is common that CFR Part 11 customers have two accounts, one with the module enabled and one without, which will be used for use cases without CFR Part 11 requirements. Reach out to your Customer Success Account Manager or Account Executive to get this set up.

Thanks Michael.  All sorted now through our account manager.  DS had made an error and instead of adding on the CFR pt 11 in addition to our standard DS account, they added CFR pt 11 and removed our standard DS account which created some chaos and frustration.  Anyway, sorted now.