Hello ​@Adama - ADR,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand the issue you are facing with the upload process in Docusign. When trying to upload files from DropBox, you cannot scroll down to locate documents. I sincerely apologize for the inconvenience, and I will make every effort to assist you.

Appreciate you for bringing this to our attention. Upon review, I can confirm that you are affected by a known product issue. Our engineers are already aware of this, and we are tracking it as Bug: NDSESEND-10908. If you would like to receive any updates regarding this issue, we encourage you to open a Customer Support case referencing the ticket number above: https://support.docusign.com/en/contactSupport

1. Select Open a Support Case at the top of the page.
2. Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
3. Log in using your Product credentials (email and password) and select Continue:
   1. The Docusign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
   2. Have issues logging in? Try these troubleshooting steps.
4. Select a Case Subject. Note: If you have multiple DocuSign accounts, a pop-up will appear. Select an account to continue.
5. Select any of the resources under ‘Need Answers Fast?’ that address your issue.
6. If that doesn't answer your question, select the Add Case Details button.          
7. Complete the case form.

You can also keep an eye out on our Release Notes for any updates: https://support.docusign.com/s/releasenotes?page=1&labelKey=Release_Note

I hope this is helpful to you. Let us know if you need further assistance. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Is there a public post discussing NDSESEND-10908 anywhere? When I search for it all I can find is RESESEND-10908. Or is the only way to get updates to open a case?

Thank you,

Adama

Hello ​@Adama - ADR,

I hope you are doing well.

If you would like to receive any updates regarding this issue, we encourage you to open a Customer Support case referencing the ticket number above: https://support.docusign.com/en/contactSupport

1. Select Open a Support Case at the top of the page.
2. Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
3. Log in using your Product credentials (email and password) and select Continue:
   1. The Docusign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
   2. Have issues logging in? Try these troubleshooting steps.
4. Select a Case Subject. Note: If you have multiple DocuSign accounts, a pop-up will appear. Select an account to continue.
5. Select any of the resources under ‘Need Answers Fast?’ that address your issue.
6. If that doesn't answer your question, select the Add Case Details button.          
7. Complete the case form.

You can also keep an eye out on our Release Notes for any updates: https://support.docusign.com/s/releasenotes?page=1&labelKey=Release_Note

I hope this is helpful to you. Let us know if you need further assistance. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Adama - ADR,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!