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Docusign 2024 Release 3 Is Live! Discover the New Capabilities

24 days ago

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eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

5,198 Topics
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5198 Topics

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Joachim MohaleNewcomer

asked in eSignature

Wrong information captured and submitted.

I entered the incorrect postal address on the form and submitted it in error. How do I rectify the issue?

602

7 months ago

tessabadraboNewcomer

asked in eSignature

On Someone's Else Level

I used to be able to see the pending envelopes on someone else’s level when I am cc’d on the document at the same level that they have been assigned as a signer and recently it changed. Is there a way to turn this feature back on? As far as I am aware I didn’t change anything on my end.

288

7 months ago

HelenNewcomer

asked in eSignature

Cant fix docusign - Error 404

HiI use Google workspace. It seems that Dicusign has updated (symbol has changed) and since then the add-on doesn't work. After adding the recipients, I get the following message from Google in the new pop-up window:404. That’s an error.The requested URL /addon-link-not-allowlisted was not found on this server. That’s all we know.I have tried uninstalling docusign, clearing caches/cookies but nothing works. I get the same error message when using Chrome and Safari and across multiple devices. Please advise.ThanksHelen

5899

7 months ago

mcraunNewcomer

asked in eSignature

Turning off maestro workflow option from the start screen

I got the email about the changes coming tro the interface on May 22. I also see that the Maestro workflow is going to added as a option to the start page. Does anyone know that there will be a way or will there be way from a admin perspective to turn it off so our users to do not accidential click the workflow option?

263

7 months ago

m3l001Newcomer

asked in eSignature

fixed approval/ corner sign flow

Can we set up a fixed approval/ corner sign flow so that nobody can change it? Thanks!

Don OliverNewcomer

I have a user that is not receiving notifications to sign in the inbox of Docusign. She says they are showing up in outlook, but she had to search for them. Im an admin for our place of business. I sent her a test form to sign about an hour ago and it hasnt show up yet.

342

7 months ago

Dimitri RNewcomer

asked in eSignature

Suspicious Docusign request email

Hello I received a docusign request that I wasnt expecting, and doesnt really doesnt describe what it is for. The email address it came from also looks odd. What domain do legitimate docusign requests typicaly have? The email I received was from an email address ending in @aij.or.jp . I’ve never seen an email address that ends in .jp, looking online it looks to be a country code for Japan. Is there someone at Docusign that I should forward the suspicious email to?

1031

7 months ago

dssolo1Newcomer

asked in eSignature

Send 1 document to 3 people for signature

I am trying to send the same document to 3 people to sign. when I get the fields, there are 3 different colors. When I select continue, it says add fields for person #2 and #3. I select that and nothing happens. If I select continue, then person 2 and 3 have no fields. How do I get fields on everyone’s document?

362

7 months ago

lindsayhtNewcomer

asked in eSignature

Assigning signature only to another recipient

Is it possible to set up an envelope so that the recipient completes some fields and then assigns the signature element only to another recipient?E.g. you send to customer contact who completes some contact details and then assigns their manager to complete the signature?

aysbuseNewcomer

Can the business located in Turkey use Docusign legally? Is Docusign legal in Turkey? If it is not, is there any plan or situation to make the Docusign legal in Turkey?

2423

7 months ago

David KNewcomer

asked in eSignature

Can I retrieve expired draft envelopes?

Hi. A user’s draft envelope expired after 30 days. Is there any way to retrieve the envelope so that they don’t have to rebuild it? (its a sizeable envelope).

2745

7 months ago

MilenaNewcomer

asked in eSignature

Changes to the document are not reflected

Any change I input as a text into the document it is not showing on the receiver side of it. What can I do

NOAHLNJNewcomer

Can anyone help? I am trying to make fields for a Withholdings Certificate. Right now they are all working through conditional fields and dropdowns. Should i try text boxes and radio buttons and if so how should they be added? If the user selects “0” on number 1 then 2 & 3 are NOT to be entered. if they don't want to chose “0” they must pick a drop down option from both 2 & 3. Can anyone think of a way around the way I have set up the first line? Currently I have a dropdown with two options being “0” and “Not applied”. When “0” is selected line 2 & 3 are hidden. When “Not Applied” is selected It let’s them pick from 2 & 3. We are ultimately trying to keep it set up the way it is with drop downs so that the user is almost “forced” to select only right options whereas text boxes would let them mess up. We think the “Not Applied” is going to be too confusing for the users. Any tips or help is appreciated, thanks.

132

7 months ago

cmageeNewcomer

asked in eSignature

Saving and printing the email message sent to signers

Hello,I’d like to be able to save and print the messages sent to signers (whether that be the same message to multiple, or distinct messages to different people). Is that possible?Thanks!-Chris

515

7 months ago

CGallantNewcomer

asked in eSignature

Multiple viewers for envelope

I am wondering if there is a way, that while an employee is away on holidays, who is expecting to receive a signed envelope they had previously sent, can another employee view that envelope somehow?Thank you

102

7 months ago

Lou IuppaNewcomer

asked in eSignature

Name, Title Fields - Is there a way to make these fields NOT Opaque?

I have a PDF that needs signature. The person who created the PDF included name and title of the signer in the PDF (which is not editable). I would like the NAME and TITLE FIELDS to NOT be Opaque and to OVERLAY the Name and Title that is in the file as if it was never there. This way the person who is really signing the document will be the only name shown. Is there a way to define the fields to not be OPAQUE?

512

7 months ago

Melissa93Newcomer

asked in eSignature

some users are not receiving a docusign email that they have one to sign and also not on their home page

HiWhen sending docusings between employees not all user receive an email that they have a docusign to complete. Sometimes we can do a work around and find it on the home page of the users profile, but some users do not have a pending docusign there either. This seems to only be with internal users at the company. Thank you,Melissa

av13595Newcomer

Is it possible for completed forms to be redirected to a colleagues account when I am out of office? I have annual leave coming up and I am waiting for some clients to sign forms still but if they are completed while i am away, no one in the office will have access to the forms.

kevin cNewcomer

Under the sign document option I can’t drag files into the box and the only option to upload documents is to use a template? Any ideas on how to fix?

1883

7 months ago

setoNewcomer

asked in eSignature

”Sign or signatures” field is not displayed on Home tab

652

7 months ago

DawnSNewcomer

asked in eSignature

Mutiple people signing, won't have all of their emails

Hi all, I am trying to see if we can utilise DocuSign for one of the forms we use to collect signatures from a committee.There could be up to 15 people this needs to be sent to and each person has to provide 2 signatures each.The pain point we have is that these committee members are voted in at an AGM, so we don’t know the names of the people or their emails in advance. Any ideas on how I could approach this, I am not even sure if this can be done?

384

7 months ago

MangiulliNewcomer

asked in eSignature

Best Method for Fixed Options to Populate a Text Field in eSignature

Hello, I am running into a problem when trying to create a field where there are two or three fixed options and the field will be populated based on the document creator’s selection (and not show the other noon-selected options). The specific scenario is in creating a uniform employment contract where my HR administrator can select from a series of pre-approved (re: lawyer approved) pay terms depending on the employment offer or agreed terms with the employee. I attempted to utilize a dropdown field but was dismayed to find out that you cannot adjust the size parameters of the dropdown box. The length of some of the options exceeds the width of a page when placed on a single line and a dropdown box limits the text it shows to a single line in lieu of wrapping it to fit the space. Is there a way to allow the creator of the docusign document to select from a series of 3 or 4 options to populate a text field?

932

7 months ago

PhamPhamNewcomer

asked in eSignature

All my signature flags and text disappear when I send the docusign packet to a client

I started with a contract template. Made changes and added new documents to the packet to send to clients for signatures. I see all the changes and the flags but when the customer receives it, my documents have no flags and all the data I have inputed have vanished. When i go back to correct, I can see all my flags and data in the document. Not sure what I am doing wrong. Please help.Thank you,

1262

7 months ago

Rachel BoatengNewcomer

asked in eSignature

How to create a Share Link to Send DocuSign Files for Viewing, Downloading, and Editing

Hi,I would like to create a link that I am able to create, copy and share with people to sign the DocuSign myself rather than DocuSign sending the email to the addressee. Something alike a SharePoint document where users are able to share a link.I have seen the instructions on how to create, copy and share a link DocuSign for Salesforce.Thank you,Rachel

3942

7 months ago

MyoNewcomer

asked in eSignature

Checkbox boundary not visible in completed document

I cannot see checkbox boundary in a signed/completed document. Only “X” can be seen in the selected box. I can’t also see any option to change format in properties. Could anyone help?

682

7 months ago

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