Changed jobs, can't cancel subscription without email

Question

I changed my job, and I have subscribe Docusign with my pervious company mail box, now I cannot login to this account due to verification code was sent to my pervious company mail box and it was lock or cancel. please help me how to cancel the subscription due to this issue, please help

Alejandro.Ramos · Answer

Hi ​@b95b02053,Thank you for reaching out to the Docusign Community.Docusign Support can assist in cancelling an undesired subscription related to your credit card by confirming that you know the billing details related to the account in question. This is the only option that would not require having access to the email link to the user to validate the account’s ownership.To create a new support case, please fill out the form provided below:https://support.docusign.com/en/contactSupportIf you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

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