I changed my job, and I have subscribe Docusign with my pervious company mail box, now I cannot login to this account due to verification code was sent to my pervious company mail box and it was lock or cancel. please help me how to cancel the subscription due to this issue, please help
Hi
Thank you for reaching out to the Docusign Community.
Docusign Support can assist in cancelling an undesired subscription related to your credit card by confirming that you know the billing details related to the account in question. This is the only option that would not require having access to the email link to the user to validate the account’s ownership. To create a new support case, please fill out the form provided below:
https://support.docusign.com/en/contactSupport
If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi
I hope you are doing well.
I would like to confirm if the suggested solution answers your question?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.