Changed jobs, can't cancel subscription without email

Question

I changed my job, and I have subscribe Docusign with my pervious company mail box, now I cannot login to this account due to verification code was sent to my pervious company mail box and it was lock or cancel. please help me how to cancel the subscription due to this issue, please help

Alejandro.Ramos · Accepted Answer

Hi ​@b95b02053,Thank you for reaching out to the Docusign Community.Docusign Support can assist in cancelling an undesired subscription related to your credit card by confirming that you know the billing details related to the account in question. This is the only option that would not requirehaving access to the email link to the user to validate the account’s ownership.Here's how to contact Support:How do I contact Docusign Customer Support?Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi ​@b95b02053,I hope you are doing well.I would like to confirm if the suggested solution answers your question?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!​

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